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Quality Manager

Location: Santa Catarina, NLE, Mexico
Date Posted: May 16, 2021
Closing Date: May 31, 2021

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Description

Career Area:

Manufacturing & Supply Chain

Job Description:

Ideas matter. Bring yours to life here.

Design machines that dig, load and haul autonomously. Run digital simulations predicting how yet-to-be-built components will perform in the field. Use 3D printing to create parts that can be produced more sustainably. In all these ways and many more, Caterpillar engineers conceptualize ideas that become real-world products in our factories—and make progress possible around the globe.

Job purpose: 

This position will supervise personnel responsible for preventing quality problems through the development and maintenance of quality measurement standards.  Day to day management of quality inspection team includes priority setting and problem resolution to support production requirements Primary responsibility is to provide support for quality initiatives in facility operations, and materials technology. Position will ensure conformity to global quality processes defined in the Caterpillar Quality Management System (QMS), day to day management of quality resources, and ensure resources are trained and competent.      

Job duties:

The incumbent is accountable for conformity to global quality processes and reporting to management on QMS process execution. The role is responsible for setting priorities, establishing review schedules for product and equipment quality control, and managing shop floor quality controllers. 

The incumbent in this position is responsible for overseeing the execution of processes, plans and tools that support global quality systems or related processes i.e. Cost of Poor Quality, APQP, PPAP, quality certifications, MQ11005 and MQ12005 etc. The incumbent must also ensure alignment to CPS (Caterpillar Production System) principles.

The goal of quality assurance is to contribute to the prevention of product defects by eliminating the cause and maintaining quality standards by providing proper inspection gaging tools, procedures and tests.  Incumbent and staff are responsible from the planning stage of production where proper tooling, machines and inspection equipment are essential to produce desired quality.

Incumbent is responsible for coordinating acceptance criteria used for conducting capability studies of new machine tools being purchased from suppliers or produced locally.  Defines method acceptance criteria priorities, alternative equipment and gage certification and recertification. 

Responsible for procedures such as internal audits, machine capability studies and inspection practices in order to measure plant quality levels, to cause improvement and to reduce costs.

                    

Incumbent and staff assist in the proper dispositioning of non-conforming material through analysis of defects and identification of cause.  Takes necessary steps to isolate defective material and to ensure uninterrupted shipments to customers if possible.  Considerations include scrap, rework or deviation.  Incumbent ensures proper procedures are adhered to in "fitness for use" decisions.

Serves as the internal certification coordinator responsible for assisting and providing resources to internal certification teams.  Attends internal certification meetings at the corporate level.  Interfaces with other facility and corporate coordinators and plant contacts for customer/corporate approval of certification.

The incumbent is responsible for the training, motivation and development of employees.  This position instructs personnel on how to determine the quality of work with the aids of inspection gauges and blueprints.  The incumbent provides counsel and advice to employees concerning personal and assigned work problems, recommends merit increases for qualified employees, disciplines employees by writing cautions and discharging or suspending employees, and writes commendations for outstanding employees.  These are the tools used by the incumbent to motivate people.  Personal contact is made daily with each employee relating to quality problems, safety, housekeeping, etc.

The position reports directly to a Quality Manager and is typically responsible for quality associated with a product line or value stream including auditing and certification. The position supervises or manages a work unit of hourly or salaried employees where planning, scheduling, training, monitoring, and reviewing work of subordinates is required, and is responsible for all personnel issues and performance evaluation of subordinates.  They will engage with Component Groups, Global Quality resources and Facility Management.

Typical internal customers include various contacts in a single geographic area.  External contacts include various customers and vendors throughout worldwide markets.  The position is challenged to quickly and correctly identify problems that may not be obvious.  The incumbent solves problems by determining the best course of action, within departmental guidelines, from many existing solutions.  The incumbent is free to determine the best way to complete job assignments in order to achieve desired results.  Work is reviewed after completion, except in the most complex or high impact situations.  Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, Part Quality, Internal Quality Certification, Vendor Certification, etc.

Background/experience: 

A Bachelor’s degree in Engineering/Manufacturing with an excellent understanding of quality management practices or equivalent experience.  Knowledge of shop operations and maintenance procedures is required.  In addition, three to five years of job-related experience are typically required.  Good human relations skills are required to develop a cooperative work relationship with others inside and outside the department.

All qualified individuals - Including minorities, females, and individuals with disabilities - are encouraged to apply.

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

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Job Info

May 16, 2021

R0000029595

Mexico


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