Can't find what you're looking for?

Join our Talent Network
Join our Talent Network

Service Operations Sr. Consultant

Location: Panama, 8, Panama
Date Posted: May 16, 2021
Closing Date: May 30, 2021

Share: mail


Career Area:

Additional Functional Areas

Job Description:

Your project management skills will provide you the opportunity to be successful as a Caterpillar Production System (CPS) Black Belt. You will have significant impact on Caterpillar's success while making Caterpillar a safer place to work, improve the company's ability to meet customer expectations, improve quality, reduce cycle times and increase profits.

Job Duties/Responsibilities may include, but are not limited to:

* Leading CPS projects using CPS tools and methodologies 

* Coaching, teaching and developing others to use the tools and methodologies of CPS 

* Tapping into unused employee creativity 

* Eliminating waste in every process and driving the organization towards standard work 

* Leading complex to very complex Value Stream Transformations and Rapid Improvement Workshops 

* Measuring results of their projects at the cell and Value Stream levels 

* Integrating Continuous Improvement ideas as part of the process 

* Ensuring projects are integrated with other business activities, improvement projects, and the business strategy

* Coaching and mentoring District Field Reps and Dealer Service Personnel in the areas of service operations, including but not limited to: 

- Service Administration: work order management, resources scheduling, service letters and warranty administration, service management systems and service information systems, 

- Service Repair and Rebuild processes and certifications: general shop, specialized shop and component repair center (engine, drive train, hydraulics, undercarriage, etc.), field service and Customer Value Agreements PM and services

- Capacity and capability analysis, including technicians and facilities

- Business Tools for Service Managers, including service department P&L analysis 

- Customer Loyalty and customer experience design and execution

- Service sales and marketing support

- Repair Options strategy and execution, including parts assurance program and applied failure analysis

- Technician learning and development 

 * Presenting service operations performance and progress regularly indicating areas of opportunity and support needs to District Managers, Region Managers and some department managers.

* Conducting service assessments and developing action plans to meet desired results, including but not limited to Service Excellence Program, developing the District Field Reps to become independent in this area.

* Supporting Caterpillar Global Service teams to develop or enhance programs

Additional Information:

* Relocation is available for this position

* Travel requirement is 50% annually

Basic Requirements:

  • Bachelor's Degree or 10+ years of product support or service operations related experience

  • 6+ years with Field Rep experience – Product Support, Service Operations, or Service Tech. or previous dealer/industry experience or Global Service Experience.

  • Minimum of 6-9 years of experience with dealers in the service operations area

  • Strong project management skills with proven results in planning and follow-up

Top Candidates Will Also Have:

  • Experience as a 6 Sigma or CPS Black Belt

  • Strong communication and interpersonal skills with proven results influencing, mentoring, and collaborating with others

  • Ability to work independently, with little supervision

Can work Remote

Domestic Relocation

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O.  As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at

Caterpillar is an Equal Opportunity Employer (EEO).

Not ready to apply? Submit your information to our Talent Network here.

Share: mail

Job Info

May 16, 2021



Similar Jobs

Operational Readiness Consultant

Panama, 8, Panama
Marketing / Sales / Product Support

Retail ASR

Panama, 8, Panama
Marketing / Sales / Product Support

Service Operations Sr. Consultant

Panama, 8, Panama
Additional Functional Areas