Location: Beijing, BJ, China
Date Posted: May 16, 2021
Closing Date: May 22, 2021
Advises in the planning, development, coordination, and production of all assigned service-training requirements of the service training project/product team. Provides technical expertise and advice on multiple product lines to internal customers, business units, marketing organizations, dealers, and subsidiary training operations. Mentors all levels of Sales & Leadership Training Specialists with technical and professional development of the sales training staff.
Provides consulting services to dealer and company personnel to assist in planning and resolving critical training problems within their area of responsibility. Identifies training needs, provides guidance and expertise in development of training programs, solves critical problems, develops and negotiates cost estimates for deliverables submitted to business units and marketing organizations. Assists the team leader in developing the operating budget for the service training team.
Specific responsibilities include:
Determines material and course content, training aids, media and plans for assigned products. Develops, or works with suppliers to develop, new training material concepts and innovative materials. Assists in development of sales and leadership training materials prepared by other instructors. Makes decisions on the type and quantity of training materials and instruction needed, training media and the method used to produce the material on multiple product lines.
Assists business units, marketing organization, and subsidiaries in preparing and coordinating worldwide training plans for assigned industries, markets or regions. Serves as the company representative and liaison with other company training groups and instructional designers in the development of worldwide service training concepts and strategies.
Requires travel to marketing organization training centers, dealerships and corporate training centers worldwide to teach specific courses and to consult on service training concepts and strategies.
Requires a college degree or equivalent experience in progressive training assignments involving classroom instruction, design, development, and delivery of training courses and materials. Should have extensive experience in staff and field product support/service-related positions with technical expertise on multiple machine models. Previous experience as a Staff Instructor and materials developer is essential. Must possess good human relation skills and excellent verbal and written communication skills. Normal progression to this position would be from the Staff Instructor position.
Caterpillar is an Equal Opportunity Employer (EEO).
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