Parts Orders Analyst - Second Shift

Description

Career Area:

Job Description:

At Caterpillar, we're working to help our customers build a better world. We wouldn’t be the Caterpillar we are today without the exceptionally talented, bright, and driven people who get the job done. This is your chance to help us make progress possible around the world – for our customers, for growing communities and for every member of our team. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Parts Orders Analyst in York, PA.

Product Support and Logistics Division

We’re committed to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.

And we are one team – creating and delivering world-class components and solutions superior to the competition.

As a Parts Orders Analyst, you’ll serve as the primary dealer, customer, subsidiary, etc., contact for all order matters; or acquire knowledge to analyze, interpret and communicate accurate and timely technical information to answer inquiries from dealers and customers. You will be responsible for all aspects of order analyst activities related to domestic parts orders or as the first level training position for Parts Technical Analyst positions.

Job Duties/Responsibilities may include, but are not limited to:

• Interpreting order requirements; resolving parts order exceptions; assisting parts expediting to meet machine down and contractual obligations; instructing/training dealer personnel on changes to practices and policy; and coordinating the investigation of parts related marketplace complaints

• Reviewing requests and orders for reasonableness and controls the timely entry and processing of dealer and customer order requirements

• Coordinating the investigation of dealer and customer complaints on a variety of parts related questions

• Providing ongoing training/instruction to dealer personnel on parts systems usage and changes

• Handling daily interpretation of policies and procedures to determine compliance

• Assisting dealer personnel in evaluating special requirements

Basic Qualifications:

• High School diploma or GED

• Customer Services Support experience required within the last 12 months or a strong understanding for CSS business and business model

• Must be able to work 2nd shift

Top Candidates will also have:

• Minimum of 1-year experience using SPM and EWM

• Communications skills – oral and written

Additional Information:

This position does not offer relocation

This position requires 0% travel

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers.

EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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