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Quality Manager

Location: Wuxi, JS, China
Date Posted: May 13, 2021
Closing Date: May 17, 2021

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Description

Career Area:

Manufacturing & Supply Chain

Job Description:

JOB PURPOSE:
To provide support for facility quality initiatives in product quality, supplier quality, manufacturing quality, and
materials technology. Expertise required will be determined by the facility responsibilities in each of these areas.
Position will be a key contributor in the implementation of the Caterpillar Quality Management System (QMS).

JOB DUTIES:
This role is responsible for championing facility quality programs in adherence with the Caterpillar QMS at a specific
facility. This would include execution of Global Quality processes in support of division wide certification and
integration of improvement recommendations from these assessments into strategic plans for the Business Unit
(BU). This role would be accountable for facilitating BU quality system registrations (ISO9000), submitting BU
quality system applications for recognition and coordination of all Continuous Improvement programs.
Provides leadership and expertise in setting Quality measures for the BU incentive compensation plan, and
reporting progress toward meeting goals. Sponsors and supports CPI/SPQ (Supplier Production Quality System)
Projects through 6 sigma black belt resources to execute process and product performance improvements.
This incumbent will support the General Manager, Facility Manager and Product Managers in setting quality
policies, indicators and promoting quality policies throughout the BU. Insure the BU quality systems, strategies and
plans are linked in a coordinated manner to enable common strategic goals and communicate them in a clear and
understandable manner to resources within and supporting the BU objectives. Organizes and facilitates monthly
meetings with General Manager, department heads, etc. to share results on Product and Process Quality,
Certifications, etc. Sponsor and support quality 6 Sigma projects to execute process and product performance
improvements.
Formulate, develop, and implement quality strategies to accelerate Durability and Reliability (Defects per Unit at 2
and 12 months in service) improvements to achieve product goals. Develop innovative strategies to reduce and
control internal and external cost of poor quality factors (scrap, rework, warranty, etc). Provide primary focal point
to manage DPU (Defects Per Unit) @ 2MIS and DPU @ 12MIS.
Provides leadership and support to the calibration team for cost effective maintenance and control of monitoring
and measurement device program. As Process Owner, determines ongoing resource needs to maintain the
program including salaried, hourly and agency personnel. Supports projects targeting gage reduction and
calibration process improvements.
Provides leadership to BU teams to provide statistical control, audit and systems support for internal certification.
Works with various customer/supplier groups to establish a quality plan, which ensures optimum customer
satisfaction, audits plan to provide feedback to the groups on adherence to the plan. Organizes teams, leads
and/or participates in solving various problems, determines the root cause of the problem and proposes solutions.
Works with team to provide audit and systems support for internal certification. Works with various
customer/supplier groups to establish a quality plan, which ensures optimum customer satisfaction, audits plan to
provide feedback to the groups on adherence to the plan. Organizes teams, leads and/or participates in solving
various problems, determines the root cause of the problem and proposes solutions.
Provides leadership needed to develop and implement new quality technologies within the BU. Works with
customers to determine the need and develops and implements proposed technologies. Searches for new quality
technologies and leads the development and deployment of those which demonstrate high cost/value relationships.
Requires extensive research through literature research, seminar participation, discussions with universities or
other centers of new technology.
The incumbent is responsible for the training, motivation and development of employees. This position instructs
personnel on how to determine the quality of work with the aids of inspection gauges and blueprints. The
incumbent provides counsel and advice to employees concerning personal and assigned work problems,
recommends merit increases for qualified employees, disciplines employees by writing cautions and discharging or
suspending employees, and writes commendations for outstanding employees. These are the tools used by the
incumbent to motivate people. Personal contact is made daily with each employee relating to quality problems,
safety, housekeeping, etc.
The position supervises or manages a work unit of management or salaried employees where planning,
scheduling, and monitoring and reviewing work of subordinates is required. The position is responsible for all
personnel issues and performance evaluation of subordinates.
Typical internal customers include employees from many divisions within the facility. External contacts include
various customers and suppliers throughout worldwide markets. This position is challenged to carefully evaluate
problems and review a large number of possible solutions before selecting an option. Problems may be complex
and will require the incumbent to develop solutions. The incumbent is free to determine the best way to complete
job assignments in order to achieve desired results. Impacts key quality goals including Customer Satisfaction,
Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, Part Quality, Internal
Quality Certification, Class A Certification, etc. The position changes the way work is performed to meet quality
goals for the measure(s) stated.
BACKGROUND/EXPERIENCE:
The position requires a bachelor’s degree in engineering or manufacturing plus familiarity with company
manufacturing facilities, processes, and equipment. Detailed knowledge of manufacturing operations and quality
disciplines, techniques, tools, and equipment is required. Typically eight to ten years of job-related experience is
required. Good interpersonal skills are required to develop a cooperative team relationship with others inside and
outside the department. Good analytical skills are needed to identify root causes. 6 Sigma experience as a Green
Belt or Black Belt would be highly desired. American Society for Quality (ASQ) or global equivalent certification as a
Manager of Quality (CMQ), Quality Engineer (CQE), Quality Auditor (CQA), Mechanical Inspector (CMI), or
Reliability Engineer (CRE) is a plus.

Caterpillar is an Equal Opportunity Employer (EEO).

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Job Info

May 13, 2021

R0000026541

China


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