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Digital Product Experience Manager

This job posting is no longer active.

Location: Chicago, IL, United States
Date Posted: Mar 23, 2021
Closing Date: Mar 23, 2021

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Description

Career Area:

Marketing / Sales / Product Support

Job Description:

Digital Product Experience Manager

Are you passionate about customer success?

Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer

performance. Caterpillar's Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value,

Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.

Services is where we are investing our time, talent and money because they drive value for our customers, our company and our dealers. If you have a passion for helping customers succeed and want to be part of growing services, now is a great time to join CISD. 

JOB PURPOSE: The Digital Product Experience Manager works closely with Construction Industries Services Division (CISD), Dealer Distribution Services (DSD), Construction Industries (CI), Brand, and Cat Dealer leadership to define Construction Industries (CI) Critical Customer Requirements related to Cat Digital Platforms and in turn partners with Cat Digital to ensure there is alignment and clarity on development requirements.

JOB RELATED STATISTICS:

Personnel: 5 - 7

                                                                                               

JOB DUTIES:

The Digital Product Experience Manager’s primary task is to lead a team of Digital Product Experience Consultants as they interact with Retail Customers and key business partners to define Critical Customer Requirements (CCRs) for Cat Digital platforms, create product vision, set strategic direction, build and execute product roadmaps in order to deliver a best-in-class Digital Retail Customer Experience.  This individual is responsible for leading a team focused on the following:

  • Responsible for working with the Field Teams, Dealers, and Retail Customers to define Critical Customer Requirements by platform (existing & future)
  • Responsible for aligning requirements with Cat Digital & Technology in order to drive a consistent approach with Cat Digital for CI (Construction Industries) Customers
  • Responsible for partnering with Cat Digital Product Managers to set the strategic vision by platform to ensure we best serve CI Retail Customers
  • Responsible for effectively partnering with Cat Digital in order to maximize the value of the product and the work of the development team
  • Accountable for the end-to-end services roadmap from ideation to implementation, which will include support and final distribution through commercialization
  • Addresses and resolves issues in a way that supports the department's strategic enterprise direction, considering broad impacts on the department and the customer
  • Accountable for business outcomes and leadership direction to the product teams associated with the products and services provided by digital platforms
  • Responsible for driving periodic business reviews with executive leadership
  • Accountable for influencing the strategy and future direction of business decisions

In addition to leading the team to deliver on the items above, this person is responsible for coaching personnel, performance evaluations, and development of team and ensuring all communication is aligned with stakeholders, internal partners, and customers.

Basic Requirements:

  • 4-year college or university degree preferably in computer science, information systems, marketing, communications, engineering, or related field
  • 8+ years of experience as a product manager, project manager, marketing manager, customer experience manager

Top Candidates Will Also Have:

  • Experience with the Agile methodology
  • Demonstrated ability to communicate appropriately to ensure a team’s success
  • MBA is a plus
  • Domain expertise in business applications
  • Strong accountability planning/organization and teamwork
  • Highly developed interpersonal skills to deal with sensitive, emotional, or potentially controversial situations.
  • Excellent oral and written communication skills
  • Experience working with onshore/offshore team model
  • Demonstrated ability to empower teams
  • Strong accountability, teamwork, and interpersonal skills, and communication skills
  • Demonstrated desire to meet customers, understand them, document and share insight
  • Appetite for data, comfortable with the complexity inherent to data, curiosity to deep dive look for causality
  • Change champion / resilience
  • Values diversity with clear examples of building diverse teams

Additional Information:

  • Locations for this role will be Chicago, IL or Peoria, IL
  • Relocation assistance is provided for this role.
  • Travel will be around 10% for this role

Employee benefit details

Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a monthly bonus.

Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).

Final details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Relocation is available for this position.

EEO/AA Employer.  All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Submit your information to our Talent Network here.

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Job Info

Mar 23, 2021

R0000019371

United States


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