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Sales Support Representative

Location: Tullamarine, VIC, Australia
Date Posted: Feb 24, 2021

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Description

12 Month contract role with opportunities for the contract to be extended or a permanent position made available to high performing candidates.

As a Sales Support Representative you will be primarily responsible for providing administrative and sales support functions to assist the sale of our financial products via our own dedicated sales force or through the Cat dealer network. You will work within a strong team environment, committed to driving customer satisfaction as you guide customers through the origination process through quoting, credit applications, financial documents, insurance products and finally preparing the deal for settlement with Contract Admin.

This is a fast paced role providing you with excellent exposure to the operations of Cat Financial requiring skills in customer service, negotiation, time management and teamwork. Knowledge and experience of financial products is an advantage.

This position will see you liaising with customers, dealer sales reps, Cat Financial territory managers and other teams of Caterpillar. Your role will involve heavy use of a credit origination software called CapitalStream and our Salesforce.com CRM system.

What you will bring to the team:

Working in a fast paced environment and amongst a dedicated and committed team, you must demonstrate a high attention to detail and have exceptional organisational skills. Your strong customer focus and team-orientated attitude will ensure you build sound relationships to facilitate the accomplishment of work goals.

Desired Skills and qualifications:

• Excellent written and verbal communication, interpersonal and listening skills

• Degree or relevant work experience in finance/accounting/marketing/sales

• Experience working with CRM systems and Intermediate Microsoft Office skills

• Commitment to quality and high attention to detail are essential skills

You will be responsible for;

• Completing customer applications and preparing finance documents within an origination system

• Providing superior support to sales reps and our customers as they make phone and email enquiries

• Ensuring data accuracy whilst working in a fast paced environment

• Continuously learning and making recommendations to improve existing processes to increase velocity

Summary

As a Sales Support Representative you will be primarily responsible for providing administrative and sales support functions to assist the sale of our financial products via our own dedicated sales force or through the Cat dealer network. You will work within a strong team environment, committed to driving customer satisfaction as you guide customers through the origination process through quoting, credit applications, financial documents, insurance products and finally preparing the deal for settlement with Contract Admin.
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Job Info

Feb 24, 2021

R0000013227

Australia


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