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Location: Qingzhou, SD, China
Date Posted: Feb 24, 2021
1) This position is responsible for parts information/e-book development and maintenance. It requires engineers familar with machine, systems and parts. So experience is important for performance.
Curently CQL is using 90% of Parts Literature Engineers from Agency with technical background but without knowledge and experience for specific job/SEM products in CQL. No training or development plan exists for contractor worker.
2) We had 50% turnover with contract workers in the past 12 months. Then it took months to recruit an acceptable engineer. This impacted the quality and timing of release of our parts literature and parts information updates, which caused a negative performance for our aftermarket sales.
3) The proposal is to convert 4 of contract engineer positions to FT employee, followed by a technical skills training to improve talent retention, parts information development and maintenance performance.
4) By adding the 4 FT employees we reduce corresponding purchased service from Agency. No cost increase.
SummaryJOB PURPOSE: To provide for the incumbents to learn and develop product support staff skills from the various divisions of the marketing organization who will provide hands on training for the particular expertise of that division. JOB RELATED STATISTICS: Indeterminate JOB DUTIES: Incumbents may be assigned to a corporate product support group or to a product support group in a marketing subsidiary. Incumbents will report to one of the section supervisors in an assigned product support division. Assignments and measurement of progress will be the responsibility of the supervisor. The incumbents will be expected to contribute to the division's objectives, emphasis will be on developing skills and experience in objective setting, project planning, deadline responsibility, budget and cost control as well as implementation and follow-up methods. This position represents the advanced assignment for employees who have completed the Marketing Orientation Program and the first phases of their developmental assignments. The incumbents will still receive guidance and direction from the Supervisor and other staff personnel in completing projects. The Product Specialists are responsible for answering technical requests from dealers, subsidiaries, contact divisions and other departments concerning parts/service operational type inquiries. Time in developmental assignments will vary according to an incumbent's performance and company needs in other areas and the field. Upon completion of the development phase and subject to an in-depth performance/potential appraisal, incumbents will be in line for an assignment as a field representative. BACKGROUND/EXPERIENCE: Requires a marketing or engineering degree or the equivalent. The incumbent must have completed the Marketing Orientation Program and have 2 to 3 years previous marketing development/product support related experience.