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Assistant Field Service Coord

Location: Edwards, IL, United States
Date Posted: Feb 22, 2021

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This position is responsible for maintaining and repairing the demonstration and learning center fleet and support equipment ensuring they are in proper working order. The incumbent is responsible for training facility staff on equipment systems, fleet maintenance, and repairs. The individual will also assist in pre-production machine serviceability evaluations, in support of New Product Introduction programs. In addition, this role has assembly & disassembly responsibilities, loading and unloading responsibilities of machines upon arrival/departure. As well as maintaining records of equipment, attachments and parts.  The incumbent will also share responsibility for cleaning the service bay areas and adhering to Contamination Control Guidelines in support of delivering world class service to our customers and dealers. Additional responsibilities include performing work to complete service letters on the Cat equipment fleet and building relationships with the product groups to maintain their support of the Edwards facility and fleet.

Basic Qualifications:

  • Position requires high school diploma

  • 5 plus years of service technician experience

Top Candidates Will Also Have:

  • Excellent verbal and written communication skills

  • Work well in a team environment

  • Troubleshooting and repair to heavy mobile equipment.

  • Incumbent have some experience: a web based parts/repair manuals and other service related information; Caterpillar Electronic Technician software to diagnose machine problems or equivalent, calibrate machine systems and flashing software; reading and understanding electrical and hydraulic schematics for troubleshooting and repairs.

  • 3+ years of experience in welding skills for fabrication are also desired and top candidates will hold an AC repair certification for heavy equipment.

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O.  As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at

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Job Info

Feb 22, 2021


United States