Location: Work Location City, IL, United States
Date Posted: Feb 19, 2021
Retail Services Development Strategy Manager
Are you passionate about customer success?
Caterpillar provides services to our customers far beyond the initial equipment sale. We leverage connected equipment and our decades of application expertise to enhance customer performance. Caterpillar's Construction Industries Services Division (CISD) exists to support enterprise efforts to deliver value-added services to customers. By enhancing customer value,
Caterpillar and our dealers create the opportunity to profitably grow our businesses while reducing the impact of market cycles.
Services is where we are investing our time, talent and money because they drive value for our customers, our company and our dealers. If you have a passion for helping customers succeed and want to be part of growing services, now is a great time to join CISD.
The Retail Services Development Strategy Manager plays a critical role in the success of the collective department driving key strategic initiatives and actions across CISD and across the enterprise. A member of the leadership team, he/she will provide important and strategic input and facilitation, being a key enabler for the Department Head.
This is a highly strategic role that relies on effective networking and exceptional interpersonal skills, as there is significant interdependency across Caterpillar with key business partners including CISD (all departments), MBDs (EXD, EMD, BCP), Component Product Groups, PSLD, Cat Financial, Global Service and the DSDs. The Strategy Manager is diligently focused on delivery and execution relying on their strategic perspective to assure the most relevant outcome and impact in order to drive Retail STU growth. Responsibilities include but are not limited to the following:
•Leading strategy development to improve results for department and division positively impacting Retail STU growth
•Managing metrics, dashboards and supporting management tools in place to monitor performance and develop processes to ensure rigorous data governance to maintain data integrity standards
•Coordinating and developing annual business plan and department expense budgets and results and coordinates rolling business management with Business Resources
•Planning and directing all Retail related projects viewed as critical to department and the enterprise including a standardized process to ensure alignment on “Why Retail” for dealers and internal business partners highlighting the burning platform and supporting financials
•Exceptional networking skills, being accessible, responsive and focused on delivery and execution
•Effective champion for the Retail AM Services, with demonstrated credibility in the organization, able to be persuasive and influence without authority
•Prioritize critical issues and required information to facilitate efficient decision making
•Organize and facilitate leadership meetings, ensuring clear action items and timely follow-up
•Provide strategic guidance to Department Head, often leading (or co-leading) strategic initiatives that are outside of functional groups.
•Attend various executive/department meetings to keep a pulse on the business and help connect the dots with others across the company
•Planning leadership events, off-sites, and strategic planning/accountability reviews
•Responsible for driving internal and external communication that supports and accelerates impact of the department
The position often confronts complex issues or problems, which require careful analysis and diagnosis. Problems are often unique, and solutions can require non-traditional approaches. The incumbent may modify existing approaches or develop new solutions. The incumbent establishes and then monitors general policies and guidelines for projects under his/her control to ensure specific, management goals are met, and desired results are achieved. The position serves as an advisor/consultant to CISD Department Head. Employee may also be responsible for performing other job duties occasionally as assigned.
4 year College or University Degree required
3+ years in dealer facing role
10+ years of progressively responsible job-related experience
Top Candidates Will Also Have:
•Exceptional organizational, analytical and project management skills
•Strong facilitation skills
•The ability to manage ambiguity, work autonomously, and multi-task in an agile and fast-paced environment
•Ability to distill high level communication into meaningful context and actions
•Consistently meeting ambitious deadlines and deliver high-quality work on schedule.
•Ability to navigate and influence in a large matrix organization
•Maintains positive and can-do attitude and approach to work
•Understanding of and credibility in the field of marketing
•Excellent communication, presentation, interpersonal and analytical skills; the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
•Entrepreneurial spirit motivated by problem-solving
•MBA or Master's degree
Mandarin experience desired
Employee benefit details
Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K) along with the potential of a monthly bonus.
Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers