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Customer Service Manager

This job posting is no longer active.

Location: Morton, IL, United States
Date Posted: Feb 26, 2021

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At Caterpillar, we're working to help our customers build a better world. We wouldn’t be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world – for our customers, for growing communities and for every member of our team. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Customer Service Manager in Morton, IL.

Product Support and Logistics Division

We’re committed to our customers, who build a better world with our products, services, and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.

And we are one team – creating and delivering world-class components and solutions superior to the competition.

Primary accountabilities of this position include, but are not limited to, the day-to-day management of resources, execution of tactical deliverables, and developing a passionate team of customer focused professionals respected for results and driven by our Values in Action.


Position requires a breadth of knowledge and experience including aftermarket products and processes. This role requires a focus on customer, dealer, product, process, and employee development.


To make effective decisions, this position will work with immediate work group or project teams, dealers, internal and external process partners. Decisions have a direct impact on customer perception of Caterpillar product support. Though organizations will vary, incumbent will interact with people from diverse technical and cultural backgrounds.


Basic Qualifications:

  • College degree

  • 5 + years of job-related experience

  • Advanced skills in Microsoft excel


Top candidates will also have:

  • College degree in the areas of Supply Chain, Finance, or Industrial Engineering

  • Previous leadership or team lead experience

  • Solid understanding of Parts Supply Chain and ability to communicate complexities effectively

  • Ability to initiate and execute process improvements across value streams

  • 6 Sigma, LEAN, and / or project management experience

  • Understanding of Caterpillar dealer business

  • Solid analytical based problem-solving ability

  • Systems capabilities including: PowerBi, PartsViz, SPM (SPP platform) - Lognet (DRP, MRP) - APO/Antares, SNC, and HVC/EPIX/EDS


Additional Information

This position does offer relocation

This position requires 5% or less travel



Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website


Primary responsibilities of this position include, but are not limited to, the day-to-day management of 6-10 salaried and management employees to ensure proper execution of tactical deliverables. The leader will coach and facilitate the work group to develop collaborative relationships with Caterpillar dealers, global team members and other cross functional groups to ensure organizational goals are achieved and dealers are able to meet or exceed Caterpillar customer expectations.
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Job Info

Feb 26, 2021


United States

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