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Customer Support Representative - CAT Flex

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Location: Champaign, IL, United States
Date Posted: Feb 24, 2021

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At Caterpillar, we're working to help our customers build a better world. We wouldn’t be the Caterpillar we are today without the exceptionally talented, bright and driven people who get the job done. This is your chance to help us make progress possible around the world – for our customers, for growing communities and for every member of our team. We are looking for a dynamic, organized self-starter to join our Product Support and Logistics Division as a Customer Support Representative in Champaign, IL.

Product Support and Logistics Division

We’re committed to our customers, who build a better world with our products, services and solutions. We understand and show the value of why they should always choose us. We’re exploring new ideas and opportunities – innovating to discover the breakthroughs necessary for tomorrow’s growth.

And we are one team – creating and delivering world-class components and solutions superior to the competition.

As a Customer Support Representative, you will deliver & enhance customer satisfaction by assisting customers with orders and the timely receipt of product whilst also driving incremental sales with the assigned customer base. Providing technical information, entering and expediting orders whilst handling customer problems with professionalism and diplomacy to deliver an exceptional Customer Experience.

Job Duties and Responsibilities may include, but are not limited to:

  • Ownership of the Businesses Common Goal Agreements with Customers determining action plans for improvements
  • Acting as the Businesses initial interface with the Customer ensuring relationships are developed and queries resolved with pace
  • Accountability for Managing Customer Orders
  • Management of Outbound Premium Freight
  • Backorder Management
  • Project Support
  • Ownership of any root cause and corrective action analysis required
  • Responsive at pace to customer queries & required technical support
  • Coordinate and collaborate globally and regionally with supply chain, operations and quality teams
  • Proficient user of GSP
  • Alignment with global processes
  • Employee is also responsible for performing other job duties as assigned by Caterpillar management from time to time.

Basic Requirements:

  • Minimum of a high school diploma or GED
  • 1-2 years of Customer Service experience background & a thorough knowledge of company, department, and division policies/procedures.
  • Basic computer skills (Microsoft Office Suite) and general knowledge of Order entry.

Top Candidates Will Also Have:

  • 2-year college degree or higher
  • Close attention to detail and accuracy are necessary to completing many tasks.
  • It is essential to be able to effectively handle problem analysis and making good decisions to solve them in a timely manner.
  • Good human relations skills are required to develop a cooperative work relationship with others inside and outside the department.

Additional Information:

CAT Flex: This is a temporary position, 40 hours per week, with limited medical benefits available

This position does not offer relocation

This position requires 5% or less travel.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website

Relocation assistance is not available for this position.  Any relocation costs incurred would be the responsibility of the selected applicant.

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Job Info

Feb 24, 2021


United States

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