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IS Specialist - SAP CRM (Functional)

Location: Bangalore, KA, India
Date Posted: Nov 16, 2020

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Job Description


Roles and Responsibilities expected:


13 – 17 years of experience.

Having a minimum of 10 years in the area of SAP CRM (Functional) is mandatory.

Understand business processes, guide business requirements gathering and designing solutions.

 Having Minimum 4 end to end implementations and 2 upgrade projects.


Should serve as a conduit between business and technology.

Should be adaptable to and work with multiple platforms.

Should be able to take initiatives by analyzing the risks and guiding the management as well as the teams to take it forward.

Should assume the responsibility and accountability towards the organizational technology needs.

Should oversee all aspects of system solutions.

Should be able to play the role of an enterprise architect.


In SAP CRM, expertise in below areas are expected

SAP CRM Sales & Service Management

Claims & Returns

Billing & Pricing

Experience in Billing Engine enhancements

CRM Middleware techniques

BRF(Events and Expressions)

Status Management

Pricing (IPC)

Approval processing

Cross-application components like PPF, TTE, Classification Systems         

Service Contracts / Entitlements / Service Orders.

Strong integration expertise with SD/ Finance/Inventory Management/ gATP.

Integration knowledge to GTS trade customs and compliance is an added advantage.



Prepare user manuals, training documents, configuration documents for business, User and IT teams.

Knowledge of CRM table structures and database.

 Basic understanding of S/4 HANA and International Trade.


  Ideal candidate would have handled minimum 1 - 4 End - End implementation / Support projects.

·       Candidates should have B.E/B.Tech/MBA/Any Post graduation qualification.

·       Should have interpersonal skills and Excellent communication skills to work with various projects & business stakeholders in handling the release management activities.

·       Good to have SAP CRM Sales Certified

·       Knowledge and experience with one or more of the following business processes: 

  •  Supply Chain

  • Manufacturing

  • Product Introduction

  • Product Support

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Job Info

Nov 16, 2020



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