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Customer Service Coordinator

This job posting is no longer active.

Location: Singapore, State Not Specified, Singapore
Date Posted: Nov 25, 2020

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Job Description

Description

JOB DUTIES:

 

Full responsibility of end to end Order management inclusive of; Quotations, POA’s, Cancellation, EDI, where applicable, back order management (part and value level)

 

The incumbent must be able to create and present at both on and offsite Customer visits with the ability to facilitate ongoing issues in a proactive and professional manner. Use of factual data analysis including order profiling.

 

Ability to manage a group of Customer accounts and work closely with Sales and Supply Teams in terms of projects, escalations and account query management.

 

Own and manage customer compliance regulations and impacts.

 

Responsible for new account set up and amendments in terms of ensuring the end to end system set up is correctly activated in line with agreed contracts.

 

Assist with meeting monthly sales targets in terms of ensuring the correct end to end processes are adhered to through to sales ledger.

 

Oversea the management of any Customer Transportation and Shipping impacts.

 

Support mechanism to resolve high level customer impacts, escalations and critical back orders. Recognise, plan solutions and resolve issues to overcome customer challenges.

Qualifications

JOB REQUIREMENTS:

 

  • High level of customer experience awareness.
  • Proven ability to maintain react and think quickly to fast moving fluid situations.
  • Develop strong working relationships with all levels of the distribution function.
  • Demonstrate meticulous levels of attention to detail.
  • Ability to identify a problem, articulate it clearly, progress it to a solution involving others as appropriate.
  • Strong team ethic with the ability the work autonomously.
  • Work in collaboration with Sales and Supply Chain Teams
  • Perkins product knowledge
  • Minimum of 3 years export compliance knowledge

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Job Info

Nov 25, 2020

200004QY

Singapore