Aftermarket Account Manager
This job posting is no longer active.
Location: Perth, WA, Australia
Date Posted: Nov 23, 2020
To develop new and grow existing aftermarket business
and manage Global, Regional and/or Local Mining Accounts through the
development of sound business relationships.
JOB DUTIES INCLUDE BUT NOT LIMITED TO;
- Accountable for Growing POPS
and Integrated Procurement corporately with designated managed account
- Accountable for executing key
aftermarket initiatives (i.e. business cases, demand planning, contracts,
connectivity) with business partners for designated accounts.
- Develop and maintain Managed
Accounts Dashboard to track Aftermarket KPIs by account corporately.
- Work with Account Managers,
ASRs, and Industry reps to identify and track Aftermarket KPIs by site.
- Facilitate and support
consistent, equitable aftermarket commercial support
- Work with dealers to clarify
and understand their CBI (cost build up index) for designated managed
- Develop and maintain effective
internal partner relationships and relationships with managed account
managers, dealers, and customers to achieve parts sales growth.
- Develop and execute managed
account strategies and activities for named accounts including Individual
Aftermarket Account Plans for designated accounts.
- Establish high-level
relationships with business decision makers and identify business needs
- Develop and implement
strategies for managed account customers as well as securing commitment of
Caterpillar and Dealer resources to assure continued customer
- Act as a consultant to various
departments within Caterpillar including, but not limited to, RIAS
Regional field managers and personnel, parts pricing team, Mining Regional
Field teams and the Mining Strategic Accounts regarding the direction and
strategies for aftermarket with managed accounts.
- Consult with dealers,
aftermarket and industry regions, and strategic accounts on the subject of
sales and service support of product to managed account customers.
- Act as the RIAS member of
strategic accounts deal teams and Mining Managed Accounts Aftermarket
- Travel in the field to understand
customer fleet and critical requirements and develop aftermarket solutions
and/or other types of program planning for managed accounts.
- Regularly visit to mine sites
and corporate offices (foreign and domestic) to provide advice and counsel
to managed account customers.
- Ensure account decision makers
are fully exposed to features and benefits available from Caterpillar
products, dealers, and marketing before finalizing purchasing decisions.
- Communicate effectively across
product, industry, dealer and customer audiences to gain understanding and
acceptance of ideas and recommendations.
- Work effectively with people
from different backgrounds and cultures, internally and externally, with
the appropriate influence and ability to resolve differences.
- Good human relations skills are
required to develop a collaborative/cooperative work relationship with
others inside and outside the business unit.
- Generally requires extensive
travel to understand regional or worldwide business conditions.
- Position works independently
with considerable freedom of action and is broadly subject to functional
policies and ultimate goals.
- Manages the compliance of assignments
and keeps up to date with new industry trends, changing technology and
regulations affecting the competitive environment.
- Provide counsel and governance
to regional teams on the construct and execution of customer specific
Travel requirements : 50% globally
- Requires Bachelor degree or
equivalent experience with extensive years of specific mining and aftermarket
experience in order to gain recognition as a divisional and company
- Have broad business
background, including commercial or technical field experience, specific
long-term mining industry knowledge, parts pricing knowledge or
experience, and excellent communication skills.
- Must be able to deal with
sensitive issues, mentor and coach, and/or persuade others on new methods
of aftermarket solutions, equipment application, new technology and
- Previous Cat field or dealer experience (or understanding of the Caterpillar dealer model), account management
experience, and/or supervisory experience within the company and/or was a
fully contributing member on significant projects and/or teams.
Top Candidates Will Have:
- Great communication skills
- Knowledge and methods of aftermarket solutions,
equipment application, new technology and distribution methods
- Account Management experience
- Project Management experience
Caterpillar is an Equal Opportunity Employer (EEO)
EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.