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Location: Mossville, IL, United States
Date Posted: Nov 3, 2020
What matters most to you? Is it being part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters.
Caterpillar’s Energy and Transportation Division is currently seeking a Service Engineering Team Lead for IPSD Large engines, located in Mossville Illinois. In this role you will focus on improving product quality and customer reliability of the C7-C18 engine platforms. This position will communicate directly with dealers to identify and understand product problems and bring those issues into Caterpillar’s CPI process for resolution. This person will also lead a team of 5 service engineers focused on improving engine product quality.
Job Duties/Responsibilities may include, but are not limited to:
•Responsible for monitoring C7-C18
engine health using corporate quality tools
•Identify and assign potential reliability issues to appropriate Service Engineers
•Work with dealers and engineering to determine root cause of the problem and collect any information needed to support the issue.
•Work with engineering to provide better guidance on interim corrective actions to the field quickly to minimize warranty impact.
•Participate in developing permanent corrective actions for the problem, validating the solution and publishing corrective actions.
•Publications will include service magazines, engine news, technical information bulletin’s and service letters.
•Initiate product improvement programs through PIP / PSP warranty program preparation to address commercial / business impact of field problems.
•Provide product support to dealer personnel, machine product service engineering groups, design engineers, service technical representatives (GCI, Forestry, Industrial, BCP, Mining, etc).
•Conduct dealer and customer visits to personally provide technical assistance on urgent field problems when necessary.
•Provide IPSD DSN Tier 2 analysts guidance on difficult DSN tickets and work with engineering to answer any unresolved questions.
•Manage high commercial impact situations/projects with other product groups
•Guide service engineering team on day to day functions
•Lead Service team improvement projects
•Requires a Bachelors’ degree in
Engineering or 5+ years of product related and/or field experience.
•High level of product knowledge capability and good mechanical aptitude and analytical ability.
•Proficient analytics tools user
•Intermediate knowledge of customer solutions (parts products, service offerings, solution offerings)
•Must possess good human relations and communications skills
•SC2 and Product link working knowledge
•Working knowledge of Cat engine and aftertreatment control strategies
•Strong mechanical aptitude and
•Strong business acumen