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Service Information Developer 1

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Location: Peoria, IL, United States
Date Posted: Nov 9, 2020

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Job Description


As a Service Information Developer at Caterpillar, you will develop, validate, and electronically author service information for delivery via the Service Information System (SIS) to dealers and customers worldwide.


Job Duties/Responsibilities may include, but are not limited to:

  • Produce Disassembly and assembly information that has a positive impact on safety, efficiency, and profitability of dealer service operations.
  • Utilize the Caterpillar Authoring (ACM) system to develop and electronically author a variety of service information types used to service Caterpillar equipment.
  • Perform and document the disassembly and assembly of Caterpillar equipment.
  • Comply with all safety and contamination control processes used in the Caterpillar Mechanical Lab.
  • Conduct complex research of engineering information and product service requirements in a timely and accurate manner.
  • Contact Product Design/Support Engineers and use of a variety of corporate systems and resources.
  • Collaborate with product groups to ensure accurate service information for each NPI program.
  • Photograph equipment and or create graphics using 3D models for service information.


Basic Requirements:

  • Associates Degree in a related technical field.
  • 5+ years of hands on experience servicing/repairing Caterpillar machines and equipment. 

Top Candidates Will Also Have:

  • Bachelors degree in a related field.
  • Documented team lead and/or mentoring experience
  • Caterpillar Think Big/Bigger graduate.
  • Excellent mechanical aptitude, a strong customer focus, initiative, planning & organization skills and good communication skills.
  • Caterpillar authoring (ACM) experience.
  • Teamcenter Visualization / Creo / Pro-Engineer experience.

Additional Information

  • Required to travel up to 10%, including international travel.


EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply. 


Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at

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Job Info

Nov 9, 2020


United States