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Operations General Manager

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Location: Cary, NC, United States
Date Posted: Oct 10, 2020

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Job Description


Job Description:

The Operations General Manager will lead all production and associated support operations at the facility, ensuring that corporate, company, and facility goals, objectives, and targets are met. This role is responsible for continually improving manufacturing efficiencies, reducing costs and achieving all key operational performance objectives. This will be the highest management  position with ultimate responsibility and accountability for Manufacturing Engineering and Assembly Planning, Supply Chain and Material Planning, Inbound and Outbound Logistics, Process Quality, Lean Implementation, and Environmental, Health, and Safety in the facility. This role leads a team of quality, factory, supply chain, and logistics managers.


Typical internal customers include various contacts in a portion of Caterpillar worldwide operations. The position often confronts complex issues or problems, which require careful analysis and diagnosis. Problems are often unique, and solutions can require original approaches. The Operations Manager may modify existing approaches or develop new solutions. This person sets priorities and establishes a work plan in order to complete broadly defined assignments and achieve desired results. The successful Operations Manager impacts key quality goals, including Customer Satisfaction, Continuous Improvement, CPS (Caterpillar Production System) Assessment, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, Part Quality, Internal Quality Certification, etc. The position monitors and reports on key quality measures for the measure(s) stated.


Job Duties/Responsibilities may include, but are not limited to:

  • Developing a manufacturing strategy and framework of operating standards within a values-based organization to complement product, business plans, company objectives, and growing customer demands 

  • Managing and accountability  for all machining, maintenance, assembly, test, and paint within the operation

  • Defining the optimum organization structure and recruit, develop, motivate and manage a manufacturing team that maximizes performance potential and meets current and future business needs.

  • Providing on an ongoing basis technical support, leadership, motivation and development in a values based organization while operating within an environment of continuous improvement and meeting CPS Assessment goals.

  • Shipping of quality products, both prime product and parts, to the customer in a cost-effective and timely manner.

  • Establishing consistency in the application of operating standards and an awareness/compliance with safety, health and environmental legislation and company policy.

  • Providing direction for the development of quality and productivity improvements on the factory floor.

  • Participating as a representative on the Corporate Manufacturing Council.

  • Developing annual business plans for reporting divisions to meet the current product schedule.

  • Contributing as a key member in the S&OP process, providing relevant and detailed capacity input.

  • Making  necessary manpower adjustments by determining to hire full time or temporary/supplemental employees, increasing overtime, ensuring compliance with the business plan.

  • Making decisions requiring a good understanding of shop processes and plant capability.

  • Managing operations within all company manufacturing facilities; apply CPS and 6 Sigma methodologies to optimize throughput and efficiency while minimizing waste and ensuring company expectations for quality and delivery are met on time and in full.

  • Controlling variable and period cost, as well as manages capital assets and inventories to provide targeted return on assets.

  • Developing and implementing capital projects which improve/maintain the operational performance of the business on time and within budget.

  • Ensuring the levels of raw materials and work in progress are properly controlled and managed through the implementation of best practice Lean Management.

  • Managing employment relations and consultation/negotiation process with employees and their representatives to implement, on an ongoing basis, best working practices and operational methods.

  • Assuring continuity of operations core competencies by developing succession plans for key personnel.


Basic Qualifications:

  • Degree in engineering, business or equivalent.
  • 12-18 years of progressively responsible job related experience.
  • Knowledge of Lean manufacturing principles process and tools tools i.e. Lean, Six Sigma, Kaizan, etc.
  • Analytical and conceptual thinking are essential together with excellent interpersonal skills in order to deal with sensitive issues, develop others, or persuade others inside and outside the organization to take specific actions.
  • Results and efficiency focused while still demonstrating a high degree safety and positive culture building experience.

Top Candidates Will Also have:

  • Exceptional leadership and networking skills.
  • Ability to create a vision and lead change and build consensus quickly.
  • Enterprise mindset.
  • Capability to set challenging targets and prioritizes to achieve results.
  • Ability to simplify complex information and develop clear communications and presentation materials to a variety of audiences.
  • Excellent communication and interpersonal skills.
  • Skill in recruiting and developing the best talent.




EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.


Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at

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Job Info

Oct 10, 2020


United States