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Location: Houston, TX, United States
Date Posted: Oct 4, 2020
Caterpillar Oil & Gas, Marine and Remanufacturing Division (COGMD) has an exciting opportunity for a Health Services Manager located in Houston, Texas. This position would directly supervise 4+ nurses and have wellness and medical strategy leadership for 6,000+ individuals globally. This role will report directly to the COGMD Divisional EHS Manager and partner with our employees to continue to build a culture that is relentless in its pursuit of employee health and wellness.
JOB DUTIES: The Health Services Supervisor reports directly to the Divisional EHS Manager within COGMD and partner closely with the Caterpillar Corporate Medical Department. The Health Services Supervisor serves as a subject matter expert in occupational health with responsibilities that involve supervision, operational management, and interfacing with business partners to ensure customer satisfaction. In addition to leading a team of Occupational Health Nurses and ancillary healthcare professionals, this position is directly responsible for Medical Clinic and/or programmatic operations within the scope of his/her license.
Responsibilities of this position may include one or more of the following:
Providing leadership and guidance to a team of Radiologic Technicians, Lab Technicians, and nurses. Directly accountable for performance management, team engagement and the delivery of high quality medical services within his/her span of control;
Maintaining a team of highly skilled medical professionals by ensuring training, coordinating educational opportunities, and performance management;
Building organizational effectiveness and engagement;
Translating and implement Corporate Medical policies, procedures and best-practices. Ensuring consistency and standardization of policies and procedures;
Representing Corporate Medical and providing expert consultation to relevant stakeholder groups, including but not limited to facility leadership, HR organizations, LR, Compensation and Benefits and the Medical Department as a whole. Keeping stakeholders advised on Medical Departmental policies and strategy. Maintaining high levels of customer satisfaction is an essential job role;
Providing direction to stakeholders in the interpretation and application of occupational heath related policies, practices and procedures, as well as local laws, governmental regulations, and internal investigations with a focus on improving the health and safety of the work environment;
Interfacing with inter and intra departmental stakeholders as needed to resolve problems, answer questions and seek solutions in an effort to refine best practices;
Develop staffing projections, training plans and a backup/flex workforce. Work within the nurse leadership team to set strategy, refine organizational structures, develop a talent pipeline, and retain nursing key talent;
Routinely work directly with staff nurses, and other professional health care team members in the delivery of a full range of clinical occupational medical services, directing clinical care only within scope of license.
In addition to these clinical and supervisory responsibilities, the position will also lead divisional wide projects and initiatives. This will require a function as a project manager and process owner for large-scale programs. Added roles may include the following:
Managing proactive and interactive divisional wellness initiatives and campaigns
Leading support for pandemic situations, including COVID-19
Creating and delivering content for proactive wellness and wellness
Developing programmatic policies and procedures. Implementing supervisory, training and quality control practices to ensure the highest caliber of services to customers and stakeholders;
Developing and delivering detailed data and reports on program performance;
Providing a full range of clinical services, such disability case management, clinical nursing, or emergency medical services when needed;
Leading a team of occupational health nurses, emergency services personnel, and/or ancillary health professionals. Provide clinical and administrative training and supervision within the scope of his/her license. Accountable for all elements of program performance, quality assurance and continuous improvement.
Willing to expand licensing in other states.
Developing and improving comprehensive training, certification and recertification programs, such, Basic/Advanced Life Support functions and CPR;
Typical internal customers include employees and leadership at all levels of the company. The position often confronts complex issues or problems, which require careful analysis and resolution. Responsible for building on Departmental policies and procedures to create innovative solutions to problems that may be unique to his/her span of control.
Limited to Moderate Travel 5-20% of working time (Moderate travel to meet and understand the business at the start and reduced as relationships are established)
This position will provide supervision and the direction of clinical care only within the scope of his/her license.
Required to be licensed as a Registered Nurse or hold a professional license commensurate with the responsibilities of the position.
Bachelor's degree, occupational and emergency healthcare experience,
3+ years of experience as a licensed nurse and evidence of progressively responsible job-related experience.
Must be proficient computer skills including Microsoft Word, Excel, and PowerPoint, with the ability to learn and manipulate various on-line databases.
Experience in supervisory and program management roles, project management experience, and success working in a business environment.
Certification as an Occupational Health Nurse (COHN) is desirable.
In addition to outstanding clinical skills and judgment, the incumbent must possess strong interpersonal, communication and leadership skills.
The ability to build, organize, and engage teams is a must.
Must be well organized, able to critically evaluate complex situations and utilize data in decision-making. Incumbents must possess the ability to build working relationships with organizations outside the Medical Department.
The ability to maintain confidentiality is essential
Incumbent may be required to obtain specialized training and certifications in his/her area of practice, such as Lead EMS Instructor Certification, CPR Instructor Status, Pre-Hospital Registered Nurse (PHRN) or Professional Certification in Human Resources (S/PHR).