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Digital Technical Support Analyst

This job posting is no longer active.

Location: Virginia Beach, VA, United States
Date Posted: Sep 24, 2020

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Job Description


What matters most to you?  Is it being part of a strong team?  Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters!

The Caterpillar Oil & Gas and Marine Division has an exciting opportunity for a Digital Technical Support Analyst in Virginia Beach, Virginia.  In this position, you will evaluate and implement proposed program changes or additions to systems and programs. Assist more experienced system development and support personnel in developing solutions to customer related requests and/or system problems. Integrate purchased solutions with Caterpillar systems. Develop and write related program logic or integrate solutions into the systems or infrastructure after testing functions of developed programs or purchased software.

Job Duties/Responsibilities may include, but are not limited to:

This position reports to an IT Supervisor, Senior IT Supervisor or IT Manager as do other staff jobs in application and programming sections. Customers may include Caterpillar customers, dealers, internal Caterpillar organizations (service centers and/or worldwide business units), suppliers, other Information Technology teams or business partners. Responsibilities are within functional lines with individual IT Applications Analysts assigned new program development and/or maintenance of existing mobile, WEB, Cloud, server, personal computer, mainframe, and/or distributed computing systems. 

  • Designs, codes, tests, and debugs programs of varying degrees of complexity.
  • Configuration or customization of purchased software solutions.
  • Evaluates recommended software and/or program changes and their potential impact on the environment and execution results.
  • Works on application/technical problem identification and resolution, including off-shift and weekend support functions.
  • Works independently on complex programs/subroutines.
  • Under the direction of more experienced staff, assists in the development or configuration of major system modules and programs.
  • Fully qualified to perform most programming assignments without close management.
  • Fully knowledgeable of programming languages, program design and specification development, programming logic, logic diagrams, testing, debugging and documentation.
  • May perform integration tasks for in-house developed systems and/or purchased software solutions.


Basic Qualifications:
  • Bachelor's college or university degree (Computer Science or related technical degree or 3 years equivalent experience. 
  • Previous experience in Asset Intelligence. 
  • The incumbent should be knowledgeable of the appropriate programming languages; computing hardware and software; and current development processes and tools.
Top Candidate Will Also Have:
  • Previous experience supporting industrial SCADA protocols (J1939, CDL, Modbus, NMEA 2000, NMEA 0183, TCP/IP networking)
  • Remote troubleshooting industrial software/hardware technologies
  • Familiarity of common programmable logic controllers
Additional Information:
  • The location for this position is Virginia Beach, Virginia 
  • No relocation assistance is available for this position
  • This positing will close Wednesday, September 23, 2020 at 11:59 CST PM

This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O.  As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at 


EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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Job Info

Sep 24, 2020


United States