Service Technical Representative
This job posting is no longer active.
Location: , Australia
Date Posted: Sep 30, 2020
Service Technical Representative, you will consult with dealers on product
problem management within an assigned territory or industry.
Representing Caterpillar' s Global Construction and Infrastructure
Division to minimize the commercial impact of customer complaints related to
products, applications, and maintenance requirements, you will have a direct
bottom line impact on Caterpillar and dealer financial results. This is
generally the fourth level technical service assignment for an experienced,
individual contributor on assignments that are complex and challenging and
begin to become strategic in nature.
Duties/Responsibilities may include, but are not limited to:
Administer company policy warranty settlements and work with service
specialists to ensure dealers have technical capability to identify and repair
product deficiencies. You will counsel dealers in managing Product Improvement
Programs cost effectively and within designated timeframes and provide
technical guidance and counsel dealers on presentations designed to inform
customers of service advantages. Decisions made by you are more complex and
have greater risk issues than those associated with the less experienced
representatives. Challenges include meeting expectations in delivering results,
considering alternative courses of actions, making timely decisions and
developing greater communication skills.
Service Specialists to ensure dealers meet targets; provide input to Service
Operations Specialists for shop operations, service process improvements, and
systems; help dealers achieve higher service quality and improve profitability;
and work with other reps to develop total customer solutions that support sales
Understand customer/dealer market needs and build an understanding of how and
why decisions are made within your work group and organization. You will be
responsible for applying those decisions to support and develop product sales,
dealer effectiveness, overall segment growth, process improvement, sales
management process improvement, etc. You will also learn to apply knowledge of
products, technology, industry, etc., in support of Caterpillar, dealer and
customer expectations and needs.
Your development and continual learning will be directed through experience and
staying abreast of technology changes. Key learning comes from gaining
experience in the assigned industry, developing communication and people
relationship skills, improving problem solving techniques, building business
skills, enhancing use of Caterpillar systems and developing leadership
successful in this role, you must bring (Basic Qualifications):
Bachelor’s degree required (Marketing or Engineering degree preferred).
5 to 8 years prior experience in field assignments. Visiting projects and
sites, meeting with customers, managers, technicians.
Demonstrated ability to work independently, communicate effectively with others
in the work group, dealer personnel and customers.
communication and leadership skills.
analytical skills and attention to details.
willing to travel extensively 50+ %
Top Candidates will also have:
Caterpillar is an Equal Opportunity Employer (EEO)