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Location: Tullamarine, VIC, Australia
Date Posted: Aug 7, 2020
As Digital Operations Consultant, you will be working closely with district offices to develop our dealer digital operation excellence to support industry strategy execution and improve customer loyalty.
The main responsibilities will include but not limited to:
Work with district team for Digital Excellence Program assessment and governance process to close dealer digital operational gaps
Focus on assets data usage to support dealer develop data insights for aftermarket services growth.
Support district and dealer to align Cat digital model and develop dealer digital roadmap, including vision statement (To-Be state), critical initiatives, and prioritized project list or action plan.
Support Cat digital and industry business teams for digital applications deployment as well as connectivity management and growth strategy.
Work closely with Industry Technology Teams and Cat Digital teams.