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Location: Bangalore, KA, India
Date Posted: Jul 7, 2020
To serve as a lead position within each product section to train and support inexperienced parts product analysts. Further, retains the parts product analyst responsibility to analyze engineering release and change notices, determine serviceability, create master records, determine anticipated demand, and place initial stocking requirements in the new release period. Provides user representation for division wide development projects.
Provides training and support for inexperienced Parts Product Analysts. The training includes new staff to the position along with on-going support to other analysts with more complex authorization problems. Training can include new systems and processes to improve the effectiveness and efficiency of the analyst responsibilities. Works closely with the division training and process manager.
Provides user representation to support division wide new systems or 6 Sigma process developments. Extensive experience uniquely qualifies this position to consider possible opportunities and the ramifications for division wide development projects. Also, serves as lead role to address engineering quality and completeness issues with engineering change notices.
Working all notices released for new/updated models prior to target date provided by the Product Specialist. This includes analyzing engineering notices, setting up new parts, issuing cancellations, submitting changes to Numerical Parts Record (NPR) and spending a majority of time analyzing new engineering releases and changes to determine which parts will be serviced and distributed worldwide and using the various systems available to gather needed information and enter the results into the Logistics Division master record to generate purchase orders and other activities related to parts support. This activity requires independent judgment based on experience.
Determines the repairable parts (serviceability) and generates the records (NPR, Model Index, Master Records) to provide worldwide stocking to support Caterpillar product in the first two years of product life. (The inventory resulting from these decisions ranges from 3 to 5 million dollars per analyst) Works closely with Product Specialists and Product Business Units in relation to New Product Introduction and with the Logistics Division to relay product service strategy and obtain supplier information to provide the latest information to Publications for the creation of Parts Books.
Responsible for interpreting and acting on engineering changes for correct replacement parts in the appropriate applications to ensure the Corporate New Product Introduction parts support targets are achieved while balancing
Corporate investment. The Division as a whole encounters over 180,000 engineering change notices per year.
Receives phone calls and emails related to new and current parts information and must make informed decisions on action to be taken. These requests require thinking logically and creatively to resolve many complex issues that will impact quality of service and customer satisfaction.
Typical internal customers include various contacts in a portion of Caterpillar worldwide operations. External contacts include various customers and vendors throughout worldwide markets. The position is challenged to quickly and correctly identify problems that may not be obvious. The incumbent solves problems by determining the best course of action, within departmental guidelines, from many existing solutions. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, finding the business balance between availability vs. months of supply, new systems introduction of PARS, PASS, UAT (User Acceptance Testing), 6 Sigma, etc. Travel is minimal.
The position requires a minimum 2 years of prior parts authorization experience. The position also requires experience with parts product structure, global purchasing, expediting and distribution practices. In addition, the position typically requires two to four years of college, technical school, an apprenticeship program, or equivalent on-the-job training. Personal computer skills and expertise with the various authorizations systems is required. Good interpersonal skills are required to develop a cooperative work relationship with all global process partners.
· Bachelor’s degree in Engineering / Maths / Science / Commerce
· Experience with parts product structure, global purchasing, expediting and distribution practices. 2 to 4 years of parts authorizations experience.
· Must have excellent analytical and problem solving abilities
· Strong technical skills in MS Office - Excel
· Good oral and written communication skills
· Strong customer focus and ability to work effectively with a wide variety of people.
· Must be willing to work in US shift timing to have enough overlap with Morton team.
APICS CPIM or CSCP National Certification
Caterpillar is an Equal Opportunity Employer (EEO)
EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.