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RI Aftermarket Services Rep

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Location: Santiago, Region Metropolitana, Chile
Date Posted: Jun 1, 2020

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Job Description




It's Your Career. Make it Matter


Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. The company principally operates through its three primary segments - Construction Industries, Resource Industries and Energy & Transportation - and also provides financing and related services through its Financial Products segment.


At Caterpillar, you build what matters—whether it’s the career you want, crucial work skills, strong relationships or new digital technologies. There are big jobs to be done worldwide—building critical infrastructure, bolstering local economies, meeting the demand for energy—and that work is powered by our people, which is build through diversity, aiming to achieve the best results.


If you are looking for personal and professional growth in a company with an inclusive culture that seeks equity, respect differences and believes in employee's potential, this is the right place! We consider in all positions people with disabilities, diverse gender, culture, ethnicity, religion, age, generation, race, nationality and sexual orientation.


Come join our team! Apply for RI Aftermarket Services Rep   

Drive revenue and growth for the mining aftermarket business in the assigned territory. Close collaboration with dealers in supporting and challenging them to improve and increase the aftermarket results. Deep analysis on the local market and competitors. Lead projects with solid leadership skills and execution. Meet customers at the mine site to provide aftermarket solutions. Drive regular performance reviews with dealers and ensure implementation of corrective actions where needed.


Dealer, customer base & territory complexity;

Freedom to act;



Standard job duties include:

 Deliver, in collaboration with the other verticals, to the annual total business plan for the assigned dealer territories (shared goal). Once an industry specific business plan will be developed, the accountability will move to such plan.

In collaboration with assigned dealers develop and implement aftermarket solutions industry account plans for assigned high-opportunity customer accounts. Adopt and be an advocate for sales funnel management methods.

Collaborate with industries to identify customer accounts for growth

Develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns

Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and deliver business plan.

Drive regular sales performance reviews with dealers and ensure implementation of corrective actions where needed.

Track opportunity, participation and close rates and report VOC/VOD in the CRM system. Develop local action plans, leveraging CRM and Customer Insights, to attack lost sales.

Seek understanding, document and communicate internally on customer requirements, business models, competitive landscape and other market intelligence to ensure product groups and other entities are aware of product & customer needs.

 Partner with dealers’ Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness.

Identify and communicate opportunities for improving aftermarket solutions sales management, marketing and operational capabilities at assigned dealers.

Drive  customer connectivity as an enabler to business

Interact with Caterpillar global or regional account management to achieve growth of aftermarket solutions goals with specific customers (as applicable).

Keep up to date with industry trends, changing technology and market regulations in countries covered

Manage the T&E budget

Partner with & influence other internal parties to ensure general customer needs are met for an effective commercial relationship

Understand Caterpillar’s business model and act within the business process guidance on review and approval for variance programs and commercial actions.


             • A college degree in Engineering.
• Mining or dealer’s experience.
• English and Spanish Advanced

Featured candidates should have:

          • Mining Engineering degree would be the major differentiator.
          • Prior field experience.
          • Mining industry and product knowledge.

              Behavioral Skills

• Solid interpersonal and communication skills.

• High initiative with solid organizational and time management skills.

• Ability to work autonomously.

• Manage the compliance of own tasks & schedule.

• Commercial and negotiation skills.

Additional Information:

• Travel requirement is greater than 40%

• Job available for internal candidates

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Job Info

Jun 1, 2020