Solutions Representatives – 2000027N
To serve as a
hydraulic industry consultant and divisional expert for their respective
industries in order to develop strategic Aftermarket solutions and support
Aftermarket Solutions Representatives (ASR) in the field and contribute to the
Divisions business and long-term leadership position.
This role is a key
interface between a number of key business units and product groups across
Caterpillar, you will be required to communicate across all levels of the
organisation. This is a pivotal role in ensuring alignment between the
Industries in terms of Aftermarkets solutions, OIA strategic plans and the GASD
RI. The role is clearly recognized as an expert in hydraulic business segment
and will have ANZI Region focus.
Job Duties/Responsibilities may include but are not
In the role you will demonstrate creativity,
innovation, foresight, business judgment and outstanding mining industry
knowledge and marketing/distribution knowledge along with the sensitivity
to customer financial impact.
- You will provide knowledge, recognition
and expertise on mining industry & market requirements, technology
watch, mining regulations and customer specific regulations.
- Having strong hydraulic applications
experience, life cycle cost knowledge of dealers and customers
application, mining industry and marketplace needs will allow you to meet
the business objectives.
- You will provide consulting, collecting VOC
for NPI and distribution needs to define and develop Aftermarket
breakthrough solutions for the mining industries that would help in market
- Working along with senior management in
collaborating to resource industry growth plan (OIA), developing Global
merchandising programs and rationalization for regional / second level
- Provide guidance and training for ASR,
direction for future solutions and resource industry needs and share this
expertise at higher industry levels with business unit management.
Provides Commercial Support:
- Identify aftermarket issues and develop
strategies to overcome them globally.
- Support the execution of growth and
- Make market driven recommendations on parts
targets and growth strategies across multiple industries to achieve
revenue targets globally.
- Support the development of defined marketing
programs with the industry and across verticals (CI/RI/E&T) to achieve
GASD RI plans & volume targets, POPS-C objectives and net price
- Collect Voice of Market input with the
industry group and VOC from regional field
- Lead analysis of industry key competitors
global merchandising strengths, weaknesses and tactics
- Develops global go to market merchandising
programs and ensure consistency amongst regional programs
- Support development of the repair options
programs / CVA / Cat Connect programs
- Support dealer development with training for
In this position you will work autonomously and broadly subject to functional
policies and ultimate goals. You will manage the compliance of your own
assignments and keeping up to date with new industry trends, changing
technology and regulations affecting the competitive environment. Having the
ability to communicate effectively across product, industry, dealer and/or
customer audiences to gain understanding and acceptance of ideas and
As and ASR you will work with people from many
different backgrounds and cultures, internally and externally, with the
appropriate influence and ability to resolve differences. You will communicate
with the Product Support Managers, representing the sales teams to those
As an ASR you also serve as the Voice of Field
(VOC, VOD, VOB) back to the Product Groups and will make fact-based market
driven recommendations to the industries on VOC input. You will have good human
relations skills are required to develop a collaborative/cooperative work
relationship with others inside and outside the business unit. This role
requires extensive travel to understand regional business conditions up to 70%.
You will also
be working towards developing expertise within government agencies, national
associations, dealers and customer groups whilst having responsible for leading
special projects of Medium Term/Long Term.
The position requires extensive product marketing commercial / technical experience at least 5+ years with a good working understanding of the needs of customers, dealers, and industries and product groups.
Prior field experience is essential with exceptional expertise shall be in the hydraulics industry.
This position requires a college or university degree or equivalent experience.
Previous experience delivering price realization targets, OPACC initiatives, managing global accounts, launching new products, and NPI marketing recommendations are all required.
Must demonstrate mining industry and product knowledge, NPI process understanding and experience working price/value analysis and disconnect.
Strong leadership capabilities, organizational and analytical skills and be highly proficient working team dynamics and interpersonal relationships to successfully influence others and achieve challenging goals across the global Caterpillar enterprise.