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Location: Peoria, IL, United States
Date Posted: Mar 30, 2020
DescriptionCat Digital is a unique organization within Caterpillar that is leveraging data analytics, innovation, digital channels, and techniques to drive profit, create more efficient revenue growth, unlock new revenue streams and provide more durable competitive advantages for the business through unexpectedly great experiences for our customers.
To provide leadership, commercial strategy and execution for a global eCommerce Development team inclusive of information services and technology infrastructure. Own all aspects of the eCommerce Development platforms and processes; to provide centralized development for Caterpillar and Dealers eCommerce initiatives that support both business and operational aspects of selling Caterpillar products online with a strong focus on quality.
This position is responsible for the strategic direction, tool/platform selection, development and management, process creation and governance, best practice creation and documentation, measurement and analytics, and integration with other online platforms to ensure proper customer journeys and experience in the Caterpillar digital space.
This position manages a team of software developers (Java, UI, Integration) and suppliers who create and manage the high velocity eCommerce platforms (Parts.cat.com and Shop.cat.com), tools, processes and related services. The platforms provide enablement (how) and accessibility (self-serve) on appropriate eBusiness tools, processes and templates to both internal (BUs & DSDs) and external partners (dealers and marketing partners) in order to effectively and quickly execute and measure marketing efforts, sales goals, and is responsible for conveying a consistent brand image that attracts customers and drives sales of parts, work tools, solutions, or prime product on the Web. This position will manage all aspects of the online sales capabilities including development of the UI, WebSphere Commerce platform, Integration layer and Content development.
Responsibilities include managing the staff and projects related to developing business and technical solutions and implementing common operating procedures to provide process functionality and the requisite infrastructure to enable effective, efficient, economic services. Directs implementation of hardware and software infrastructure components to maximize common process and minimize costs by efficiently controlling the development environment.
The position owns the Digital strategy, software factory for all of eCommerce related development. Incumbent recognizes the service requirements/needs of dealers and customers, corporate and business unit goals, and gives leadership and direction to formulating global concepts, strategies and plans to deliver service solutions. Develops and communicates a 3-5 year strategic roadmap of the total digital service plan and explains rationale for providing specific service solutions considering Caterpillar digital offerings and Dealer Business priorities. Validates value metrics of technical information.
Typical internal customers include various contacts throughout Caterpillar worldwide and its subsidiaries. External contacts include various customers, dealers, and vendors throughout worldwide markets. The position is challenged to carefully evaluate problems and review a large number of possible solutions before selecting one option. Problems may be complex and can require the incumbent to develop and monetize new solutions. The incumbent establishes and then monitors general policies and guidelines for projects under his/her control to ensure specific, management goals are met and desired results are achieved. Impacts key quality goals including Customer Satisfaction, Continuous Improvement, Recurring Revenue, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, etc.
The position manages a work unit of primarily management/professional employees where some review of subordinate work is required as well as training, development and mentoring. The position is responsible for all personnel issues and performance evaluation of subordinates, as well as overall employee satisfaction for the division.
• Position requires a four year degree from an accredited college or university.
• 8 plus years of progressively complex digital experience generally gained through staff and supervisory assignments in Digital or Information Services organizations.
Top Candidates will also have:
• A detailed understanding of development operations which include the technical infrastructure and also requires a general understanding of eCommerce business processes, business unit marketing and dealer processes.
• Strong application development background, customer focus, possess dealer and customer experience, knowledge of company products, product applications, and customer workflow related to Purchase, Operate, and Support processes.
• Previous Leadership experience managing direct reports
• Demonstrated ability to provide strategic direction for effectively managing staff, budgets, business plans, one-year project plans and developing 2-5 year plans with business partners, Cat Digital and GIS.
• Effective oral and written communications skills.
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers.