Location: Tianjin, 12, China
Date Posted: Feb 13, 2020
As a Customer Support Representative, you will provide customer support through phone and email to Caterpillar employees on human resources data management related work.
Duties/Responsibilities may include, but are not limited to:
* PeopleSoft System data management, include data entry, data correction and data checking, etc.
* Provide first level system support for Taleo, AP Leave for internal customers;
* Provide HR data
report and related data analysis;
* Resolve customer requests by use of knowledge, FAQ database, scripts, tools, computer systems and necessary resources.
* Direct appropriate issues to senior level team members.
* Ensure positive customer interaction in every request.
* Participate in quality improvement projects identifying areas for process simplification and efficiency.
* The position typically requires a minimum of a college degree
* Excellent English communication skills (oral & written)
* Good interpersonal skills
* Excellent Customer Service
* Basic office desktop applications knowledge.