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Location: Nashville, TN, United States
Date Posted: Jan 22, 2020
JOB SUMMARY: Provide technical support and enhancements to existing infrastructure. Work with minimal supervision in developing solutions to customer related requests and/or system problems.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsibilities vary, but may include various combinations of the following duties.
Provides technical infrastructure support, including independently performing problem identification and resolution.
Follows and executes established development and support processes, including but not limited to, Software Development Life Cycle (SDLC), Information Technology Service Management (ITSM) or related methodologies.
Collaborates with business partners to gather requirements for technical solutions and troubleshoots system related issues.
Performs intermediate configuration, implementation and upgrades of existing infrastructure.
Provides support and input to projects, including task planning and execution.
Works independently on projects that may span multiple functional areas.
Works within objectives and instructions from systems staff for use in designing, testing and documentation.
Identifies and works to automate tasks and processes with scripting and automation tools.
Meets the quality standards set forth by management.
Ensures availability when necessary for off-shift and weekend support functions.
Incorporates enterprise security standards into functional area.
Participates in accomplishment of continuous improvement objectives for the department. Progress toward accomplishment of these is measured through maintenance of necessary measurements and analysis of associated data. Participates in the identification of problem areas and development of resolutions to address them.
Understands the Harassment policy of the company and is responsible for its application in all aspects of employment.
SKILLS, ABILITIES, AND KNOWLEDGE:
Demonstrated ability to work independently or as part of a team.
Strong written and verbal communication skills.
Working knowledge of and ability to independently apply SDLC, ITSM or related methodologies.
Working ability to independently manage multiple tasks and participate on one or more projects.
Working knowledge of and ability to independently apply one or more programming and/or scripting languages (e.g. PowerShell, Bash, SQL, etc.).
Working knowledge of and ability to independently apply one or more technical infrastructure components (e.g. Web Server, Middleware, Database, Operating System, Virtualization, Server, Storage, Backups, Network Switch and Router), including respective capacity and disaster recovery plans.
Demonstrated ability and willingness to learn new technologies.
Demonstrated ability to gain a general understanding of core business procedures and operations.
Demonstrated ability to troubleshoot and recommend process changes that improve the overall implementation, maintenance and support of technical infrastructure.
Demonstrated knowledge of and ability to apply basic math and data analysis skills.
EDUCATION/EXPERIENCE: A 4-year college or university degree in Information Technology, Computer Science or related field of study and a minimum of 3 to 4 years of enterprise technology experience is recommended. Equivalent experience may be substituted for education.
EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.
The engineer will perform support work for 500+ Windows Servers and 500+ Sql Server databases world-wide.
A minimum of 5 years enterprise technology experience is required. Advanced knowledge of and ability to independently apply the (PowerShell, Bash, T-SQL) scripting languages required. Advanced knowledge of and ability to independently apply the following technical components: VmWare 6+, Windows server 2008/2012 including restoration of VMs and backup of VMs via EMC Avamar, Powershell, Managing Active Directory in a multi-domain forest, group policy management, WSUS, Windows file share management. 5 years of windows server administrations experience preferred. 5 years of windows SQL server administrations experience preferred.