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Customer Support Representative

This job posting is no longer active.

Location: Tianjin, 12, China
Date Posted: Feb 7, 2020

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Job Description


Ø  Job Duties/Responsibilities may include, but are not limited to  


* PeopleSoft System data management, include data entry, data correction and data checking, etc.

 * Provide first level system support for Taleo, AP Leave for internal customers; 

 * Provide HR data report and related data analysis;

 * Resolve customer requests by use of knowledge, FAQ database, scripts, tools, computer systems and necessary resources. 

 * Direct appropriate issues to senior level team members. 

 * Ensure positive customer interaction in every request. 

 * Participate in quality improvement projects identifying areas for process simplification and efficiency.



Required Qualifications:

* The position typically requires a minimum of a college degree
* Excellent English communication skills (oral & written)
* Good interpersonal skills
* Excellent Customer Service
* Basic office desktop applications knowledge.

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Job Info

Feb 7, 2020