Caterpillar Defense currently has an opening for a Product Service Engineer in
the Lifecycle Solutions (LCS) aftermarket business located in Peoria, IL. In this role, you will be accountable
for technical support of the Military Rebuild Program, machine marketing and
customer inquiries received by the Caterpillar call center.
Job Duties/Responsibilities may include, but are not limited to:
- The successful applicant will work
in a teaming environment consisting of contract administrators, service
engineers, account managers and program managers. The successful
applicant will be responsible for reviewing and obtaining government approval
of work requests from dealers, creating recommended parts lists to support
machine sales and respond to customer requests for technical information.
This will include direct contact with dealers evaluating machine repair options
for the military rebuild program, working with Caterpillar Defense machine
account managers to define customer needs for recommended parts lists and
interacting directly with government customers to resolve their technical
issues. This is responsible for
resolution of customer problems.
- This position manages the
completion of its own work assignments and coordinates with others in the team
environment to meet demanding rigid deadlines. Customer focus is a
primary required attribute. Excellent interpersonal skills are required
in order to persuade others inside and outside the department to take specific
Universal degree or equivalent (Cat dealer/military) experience
Strong business acumen
Proficient analytics tools user
Intermediate knowledge of customer solutions (parts products, service offerings, solution offerings)
Strong communication & presentation skills
Excellent influencing skills at all levels
Self-starter, able to work autonomously
Ability to work with people from different backgrounds and cultures
Top Candidates will also have:
Min 3-5 years military experience
Ca Machine Service Experience
Ability to work independently and to communication effectively with others in the work group
Ability to work on increasingly more complex assignments and provide direction to others
This position involves items or information which may be subject to the International Traffic in Arms Regulations (ITAR) or controlled for national security or other reasons under the Export Administration Regulations (EAR). U.S. law prohibits the release of U.S. controlled technology and technical data to certain persons without an approved export license. Therefore persons being considered for this position must be: (1) a U.S. citizen (2) Green Card holder, (3) protected individuals under the Immigration and Naturalization Act (8 USC 1324b(a)(3)) or (4) qualified for a license, license exemption, or other form of authorization, in order to satisfy the requirements for this position.
- This position does not offer relocation assistance
- This position can be located either in Peoria, IL or Remote US Location
- This posting will close Friday, December 120 2019 at 11:59 pm cst.
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website www.Caterpillar.com/careers.