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Location: Tullamarine, VIC, Australia
Date Posted: Dec 14, 2019
The Product Support & Logistics Division of Caterpillar, currently has an opening for an AP PIC Inventory Manager in Tullamarine, Australia.
The PIC Inventory Manager will provide inventory recommendations that manage customer service and optimize dealer inventory investment levels for dealers live on Parts Inventory Collaboration (PIC) through a staff of support leads and technical experts. The role is responsible for administering and monitoring all mechanical Inventory Management (IM) processes (e.g. Forecasting, Materials Ordering, Inventory Control, Service Analysis, etc.), dealer data interfaces from the dealer’s ERP to Caterpillar, warehouse exposures with both the dealership and Caterpillar (across Caterpillar dealers in the associated region live on PIC) and manage the relationships with PIC dealers. This role also works very closely and helps manage the relationships with our Caterpillar partners within GASD and the DSD organization to ensure we are properly aligned and assess good business decisions amongst the enterprise.
Job Duties/Responsibilities may include, but are not limited to:
PIC Inventory Manager is a more senior level IM Supervisor which typically requires more experience, meaning they have more strategic programs they are working on with the dealers and play a more critical role in the management of dealer inventory. Typically, the roles reporting to this position would include Team Leads, Supply Chain Engineers, Senior Inventory Analysts, Distribution Logistics Analysts, Research Analysts, Data Scientists, and Distribution Consultants. The position often confronts complex issues or problems which require careful analysis and diagnosis. Problems are often unique, and solutions can require original approaches. Many of these require major projects/initiatives to drive change amongst the multiple divisions. The PIC Inventory Manager may modify existing approaches or develop new solutions. They will then establish and monitor general policies and guidelines for projects under their control to ensure management goals are met and desired results are achieved.
Achieving Parts Availability targets to customers while optimizing inventory investment required by dealers and reducing the overall costs of operations and emergency orders.
Evaluating how the team’s recommendations affect the overall supply chain within the Caterpillar Network.
Evaluating Dealer Conformance, Order Acceptance, Need by Date usage, Inventory Turns, Emergency Purchases, and Customer Centric Parts Availability are a few KPI’s to ensure quality results
Ensuring all 7 dealer interfaces are being received from our dealers in order to plan their inventory properly as well as sending the data back to the dealer’s ERP to process the orders correctly.
Provide leadership for staff collaborating with dealers in the region live on Parts Inventory Collaboration.
Providing guidance to IM analysts on PIC-specific objectives related to parts support, inventory levels, service to customers, parts growth initiatives, inventory turns, KPI’s, etc.
Leading dealer escalation processes through the district and running workshops with specific dealers when escalation processes are needed.
Responsible for ensuring all reporting mechanisms are in place to report throughout the leadership organization on the overall PIC metrics and the program results.
Provide service parts inventory recommendations in region to achieve high levels of service parts availability, which directly impacts dealer and end customer satisfaction with Caterpillar product support.
Provide forecasting of materials requirements and provide inventory recommendations to dealers as well as material movements throughout the dealer network.
Proven experience within the inventory management space
Prior knowledge and experience working in a Dealer Network
Demonstrated experience working with MS Office with excellent Excel skills
Ability to problem solve, analyze data and develop effective solutions
Excellent teamwork, initiative, and interpersonal skills
Proven ability to communicate effectively both written and verbal
Demonstrated ability to communicate concepts using data visualisation
Top Candidates Will Also Have:
Experience not only interacting directly with dealers, but with external customers is desired
Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status in Australia.