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Location: Grimbergen, Vlaams Brabant, Belgium
Date Posted: Dec 12, 2019
To provide expertise and leadership in supporting, developing and implementing SPM warehouse related processes and storage design (EWM- Extended Warehouse Management) in EAME region.
The EWM Superuser will report to Yvan Van de Venne.
Initially he/she will be starting as a general EWM support team member for our EAME region, expanding to Global network support in the “Follow the Sun” concept. Gradually getting acquainted with our set processes and following up on Incident / Problem tickets. Development over time will be such that the EWM Superuser could focus on a specific subset of Warehouse Processes (Inbound processing, Outbound processing, internal processing, Automation) and/or will take a coordinating role to ensure end-to-end process governance.
He/she will be :
responsible for ongoing daily business support, even during implementation and stabilisation of new projects
responsible to define the specific Business Requirements in close contact with the process owners
actively involved in the definition and set-up of SPM EWM related processes and storage solutions
responsible to validate alignment of system functionality with Business and Customer Expectations
involved in the preparation and execution of training for warehouse users
You collaborate with cross-functional business team members representing Operations, Materials Management, Commercial, Transportation, Finance and Customs processes and you will team up with the SAP IT EWM Analysts.
This includes intensive communication with geographically dispersed colleagues and consultants in the US / Bangalore / EAME / AP. Periodic travel is expected over the course of each project with peak travel during critical project phases. Business trips typically cover a time period from 1 to 3 weeks depending on the project’s specific requirements.
Willing to work on Incident / Problem tickets, taking them to resolution point. As superusers our team members are 2nd line support and need to work the issues at hand through the next level to provide solutions
Strong Business knowledge of warehouse processes, policies and procedures
Excellent communication, teamwork, initiative, organizational, analytical and project management skills.
Preferrably functional or technical experience with SPM-EWM/CRM or SAP SD, MM and or WM modules
Very good knowledge of English
Flexibility to Travel