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Product Support Specialist Representative

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Location: Peoria, IL, United States
Date Posted: Dec 4, 2019

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Job Description


As a Product Support Specialist in the Job Site Solutions Organization you will be responsible for concepting and developing Production Optimization solutions for end customer contracts.  The solutions will be in support of the commercial commitments which directly support end customer business needs.  You will also need to manage the end solutions ensuring they are delivering the necessary value to the end customer. 

Job Duties/Responsibilities may include, but are not limited to:

  • Be the first point of contact for field issues (Dealer and/or Customer) for JSS production technologies
  • Ensure support for legacy hardware solutions for the JSS Productivity offerings
  • Utilize data structures and architecture defined by the team for support and incremental service development
  • Integration of customer specific data from MineStar Edge and Advanced Productivity via web APIs.
  • Creation, validation and testing of customer specific solutions
  • Ability to Influence and work with multiple product groups and enterprise partners
  • Researching and understanding new technologies. 
  • Identify commercial service opportunities and independently create customer solutions 


Basic Qualifications:

  • Bachelors degree from an accredited college or university preferably in Engineering or Computer Science

  • 2+ years of  experience in technology or analytics or systems experience

  • Experience with Python development\programming

  • Experience with SQL or database usage

  • Experience designing and building API interfaces

Top candidates will also have:

  • Demonstrated ability to work independently and a demonstrated ability to work on increasing more complex assignments
  • Excellent communicator, both written and oral.
  • Experience with web development (HTML, CSS, Javascript)
  • Experience in designing and building reports – ideally in SAP BOBJ and Power BI
  • Data Management experience (efficient data architecture and interface design)
  • Data analysis experience (proven ability to suggest insights based on large data sets)
  • Experience with onboard telematics systems:  VIMS and Product Link.
  • Knowledge of GIT and agile development

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at

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Job Info

Dec 4, 2019


United States