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Customer Quality Engineer

This job posting is no longer active.

Location: Wuxi, 32, China
Date Posted: Dec 12, 2019

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Job Description



  • Primary contact person for customer quality issues, regular communication with customer to understand customer concerns and expectations, keep good relationship with customer.

  • Take lead to deal with customer complaints and feedbacks, ensure quick response to customer.

  • In charge of whole 8D process for customer complaints, coordinate with cross function team for

    • Collecting all relevant data of customer complaint, ensure get adequate and effective information for the failure description(5W2H).

    • Promptly coordinate containment action with customer, minimize the impact in customer site.

    • Risk assessment to decide risk scope and sorting plan.

    • Root cause investigation, set up stop capability to avoid more failures shipping to customer, drive timely and effective short time/long term corrective actions.

    • Keep update the progress to customer until case closure.

  • Performs statistical analysis and trend monitoring of quality measurements, drive continual improvement to deliver zero detect product to customer

  • Support cross function team for any customer relevant actions.

  • Maintain quality record and data properly.




  • Bachelor or above with engineering background, major in mechanical, engine or vehicle is preferred.

  • 3 years or above quality experience, customer quality experience is preferred.

  • High sense of time of urgency and self-motivated, can work under pressure.

  • Excellent communication and coordination skills– high credibility, teamwork, results-driven.

  • Fluent English in both spoken and written, good command of computer skill

  • Familiar with quality tools, Six Sigma green belt or black belt is a plus.

Caterpillar is an Equal Opportunity Employer (EEO)

EEO/AA Employer. All qualified individuals - including minorities, females, veterans and individuals with disabilities - are encouraged to apply.
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Job Info

Dec 12, 2019