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Location: Wuxi, 32, China
Date Posted: Nov 15, 2019
Primary contact person for customer quality issues, regular communication with customer to understand customer concerns and expectations, keep good relationship with customer.
Take lead to deal with customer complaints and feedbacks, ensure quick response to customer.
In charge of whole 8D process for customer complaints, coordinate with cross function team for
Collecting all relevant data of customer complaint, ensure get adequate and effective information for the failure description(5W2H).
Promptly coordinate containment action with customer, minimize the impact in customer site.
Risk assessment to decide risk scope and sorting plan.
Root cause investigation, set up stop capability to avoid more failures shipping to customer, drive timely and effective short time/long term corrective actions.
Keep update the progress to customer until case closure.
Performs statistical analysis and trend monitoring of quality measurements, drive continual improvement to deliver zero detect product to customer
Support cross function team for any customer relevant actions.
Maintain quality record and data properly.
Bachelor or above with engineering background, major in mechanical, engine or vehicle is preferred.
3 years or above quality experience, customer quality experience is preferred.
High sense of time of urgency and self-motivated, can work under pressure.
Excellent communication and coordination skills– high credibility, teamwork, results-driven.
Fluent English in both spoken and written, good command of computer skill
Familiar with quality tools, Six Sigma green belt or black belt is a plus.