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Regional Service Manager

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Location: Mandeville, LA, United States
Date Posted: Mar 3, 2020

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Job Description


What matters most to you? Is it being a part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe and you contribute to meaningful work. Together, we can build what matters.

The Oil & Gas and Marine Division has an exciting opportunity for a Regional Service Manager located in Mandeville, Louisiana.  As a Regional Service Manager at Caterpillar, you will be responsible for ensuring customer satisfaction through field service being carried out in a professional and accountable manner and within budgeted costs.  This is also an advisory role for the team of Service Engineers within a given region. 

Job Duties/Responsibilities may include, but are not limited to:

*  Responsible for ensuring all field service and commissioning is carried out according to customer requirements and CAT Propulsion standards. Customers would contact the Service Operations Supervisor to log an issue with a Cat Propulsion product. They are also the first point of contact with the customer when providing technical support
*  Responsible for commissioning and service/repair on site and the management of warranty claims. The Service Operations Supervisor is responsible to ensure customers’ requirements are satisfied and involves customer interface, meetings and negotiations
* Requires deep expertise and an ability to propose and provide technical recommendations and solutions to clients for repair and upgrading jobs.  The incumbent will be expected to provide a sufficient induction and training to ensure service engineers sent out on the field have the appropriate skills and behavior
*  Responsible for monitoring the progress on works carried out and coordinating with the customer and shipyard on site during Repair and Commissioning jobs. They also assist with the Service Engineer’s travel and is responsible for ensuring that the Service Engineers are suitably equipped to carry out any work required
*  Expected to assist in the development and implementation of the After Sales strategy within the area of coverage
*  Train, develop and motivate the team to achieve individual and department objective

*  Ensure documents are properly endorsed/verified by the customer

* Develop and maintain Caterpillar Propulsion image and brand positioning in accordance with Caterpillar Propulsion global standards

* Collaborate with other functions and businesses during planning and process improvement activities to ensure their timely completion of all corporate objectives and milestones
*  Travel will be required on a regular basis up to and possibly exceeding 50%


Basic Requirements:

*  5+ years of relevant job related experience ideally in the marine or propulsion industry or other relevant field

*  Previous supervisory experience

*  Must be highly responsible with high leadership skills.  

*  Negotiate prices and terms of sales and service agreements and be results orientated (i.e. high drive, takes initiative, perseverance and sense of urgency)

* Deep expertise and an ability to propose and provide technical recommendations and solutions to clients for repair and upgrading jobs.

*  Must be willing to travel on a regular basis
Top Candidates will also have:

*  College or university degree, ideally in engineering is preferred

*  Good human relations skills to develop a collaborative/cooperative work relationship with others inside and outside the business unit. 

*  Able to work and set priorities for self and for the work team without day-to day direct supervision.

Relocation assistance is available for this position.

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at (

EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.
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Job Info

Mar 3, 2020


United States