This position supervises a team of software developers and suppliers who manage the high velocity digital platforms, tools, processes and related services for condition monitoring to the committed SLAs.
Responsibilities include supervising the staff and projects related to improving business and technical solutions and implementing common operating procedures to provide process functionality and the requisite infrastructure to enable effective, efficient, economical services. Directs implementation of hardware and software infrastructure components to maximize common process and minimize costs by efficiently controlling the infrastructure environment.
Incumbent recognizes the service requirements/needs of dealers and customers, corporate and business unit goals, and gives input to leadership in formulating global concepts, strategies and plans to deliver service solutions.
Typical internal customers include various contacts throughout Caterpillar worldwide and its subsidiaries.
External contacts include various customers, and dealers, throughout worldwide markets. The position is challenged to carefully evaluate problems and provide input into a large number of possible solutions before selecting one option. The incumbent follows general policies and guidelines for projects under his/her control to ensure specific, management goals are met and desired results are achieved.
The position supervises a work unit of primarily management/professional employees where some review of subordinate work is required as well as training, development and mentoring. The position is responsible for all personnel issues and performance evaluation of subordinates, as well as overall employee satisfaction for the division.
4 year STEM degree from an accredited college or university
5+ years hands on experience with software development - Java or .NET
3+ years experience in leading a software development team using Agile methodology
3+ years experience handling the end-to end implementation of large projects - Eg: full stack
2+ years of Service Oriented Architecture, Event Driven Architecture, or Microservices Architecture`
Top Candidates will also have
3+ years of experience in database technologies such as Oracle or MS SQL Server
3+ years of experience in Cloud technologies - Amazon AWS/Azure (nice to have)
Knowledge of current and emerging industry technologies
3+ years experience with ITSM based services
ITIL Foundation Certified
Experience in and ability to provide strategic direction for effectively managing staff, budgets, business plans, one-year project plans and developing 2-5 year plans with customers and IS
Ability to communicate effectively, orally and in writing, to use sound judgement, and to manage time and workload effectively which includes planning, organizing, and prioritizing, with diversified departments within larger service centers and larger business units
Demonstrated success in leading and working with a geographically distributed team
Proven ability to lead via influence, and engage all levels of an organization
Demonstrated effectiveness in communicating and management of projects across organizational lines
Strong customer focus