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Account Coordinator (Japanese speaking)

This job posting is no longer active.

Location: Shanghai, 31, China
Date Posted: Sep 26, 2019

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Job Description


Job Purpose

Responsible for the receipt of customer orders and entry into the IPSD orders management system and subsequent ownership through to execution of delivery/collection.


Some key responsibilities include

·        Receive and process customer orders on multiple systems, liaising with multiple global facilities

·        Support customer logistics solutions to support leadtime reductions and inventory management.

·        Develop and manage Common Goal with customers

·        Participate in customer visits both on site and off site as required (can be up to 10% travel)

·        Drive schedule accuracy improvements.

·        Identify monthly customer frustrations that may impact the business

·        Participate in process improvement activities and projects

·        Ensure effective communication of all order to delivery issues both internally and externally.

·        Ensure adherence to meet compliance criteria for order entry processes.

·        Adhere to all documented orders management processes

·        Maintain customer profile information

·        Interpret complex customer scheduling data to enable accurate planning into our MRP systems


Required Skills

·        Must be able to speak Japanese

·        Numeracy and PC literate

·        Microsoft Office experience (intermediate knowledge)

·        Effective communicator with both internal and external customers.

·        Experience with SAP / MFGPro systems


Desired Skills

·      Experience within an external customer facing role

·      Knowledge of Supply Chain processes

·      Outlook experience would be preferred but training will be given

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Job Info

Sep 26, 2019