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EAME Digital Project Lead

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Location: Geneva 6, Geneva, Switzerland
Date Posted: Sep 24, 2019

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Job Description


When you work at Caterpillar as a Digital Service Engineer you will enhance the acceptability and salability of Caterpillar digital products, including hardware, software and applications, as well as reduce warranty costs, churn rate and customer impact from product issues.

Job Duties/Responsibilities may include, but are not limited to:

* Act as Single Point of Contact (SPOC) to select managed accounts, working directly with the end customer to determine Digital Full-Fleet Solution needs and then leading a cross disciplinary team to deliver the needed digital product/service.  Full Fleet Solutions include PL hardware, Telematics Visualization, Custom Dashboards, API integration and Productivity applications.


*Partner with Cat Account Manager and Digital Account Manager to co-develop a Full-Fleet Solutions MGPP and dashboard/ metrics to track digital support performance by customer.


* Accountability to monitor the overall performance (including reliability, durability, maintainability and serviceability) of current and future digital products.


* Provide leadership and coordinate with other digital product and application support teams on the long-term design and development of product support strategies.


* Identify, investigate and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance.


* Issue identification; reports in all forms from customers, dealers, industry reps and subsidiaries.


* Issue investigation; statistical analyses, physical testing and analysis of application failures, returned parts, development of quick field fixes, suggested design or manufacturing improvements, etc.

* Travel requirement: 20-25% across EAME territory

The position is to be based in our Geneva head office preferably and the incumbent must be a valid Swiss work permit holder (C, B or G for EU nationals) or Swiss citizen.

Alternatively, the incumbent could be based locally in one of our European hubs.


Required Qualifications:

* 10 to 15 years of Caterpillar products, technology or applications experience, or equivalent military or industry experience.
* Two or more years of industry experience.
* French and English are required, German is an asset
* Good engineering background, knowledge of competitive machines, service tooling, repair practices, product user practices, dealer service capabilities, parts merchandising practices and a high level of Caterpillar digital products or application knowledge.
* Effective communications skills, credibility, persuasiveness and high stress tolerance are required.

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Job Info

Sep 24, 2019