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Location: Peoria, IL, United States
Date Posted: Aug 21, 2019
The Technical Information Solutions (TIS) team, within Global Service (Americas Distribution Service & Marketing), create and deliver the technical parts and service information critical for the repair and service of Caterpillar products. Not a part gets sold, nor a machine or engine repaired, without the use of the information created, managed, and delivered by this team.
As a Digital Product Owner in the TIS Strategy & Commercial team, you would have ownership of publications.cat.com – A Caterpillar owned, multi-million-dollar website, retailing technical & market media directly to dealers, customers, suppliers and employees that is essential to our business.
You would partner with business owners and suppliers to design and execute a world class customer experience by leading a team to create, analyze and validate business requirements to implement system enhancements. You will have the opportunity to set precedents which require creative out of the box thinking and detailed documentation for compliance of Caterpillar standard processes.
Job duties/responsibilities may include, but are not limited to:
Ensure marketing & technical media is available to order by dealers, customers, and employees on a world class Caterpillar storefront
Maintain an excellent user-experience through the resolution of system issues with internal process partners and vendors
Deliver system changes to prices, offerings, etc., derived from business requirements, voice of dealer and/or voice of customer
Ensure SOX documentation/compliance excellence
Manage and review supplier contracts to secure the best rates and quality for dealers and customers on a global scale
3+ years of customer/dealer interaction, product support, marketing, and/or commercial product experience
Top Candidates Will Also Have:
Passionate about delivering a world class online experience for customers & dealers
Strong analytical and problem-solving
Demonstrated proficiency in Excel
Excellent human relations and communication
Highly organized with attention to detail
Experience in Web Content Management
Knowledgeable in the Caterpillar product line
Demonstrated excellence in a team environment