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Senior Business Process Specialist

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Location: East Peoria, IL, United States
Date Posted: Nov 16, 2019

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Job Description


Provides application design and technical solution leadership in the development of Order Fulfillment and Procurement applications. Performs business analysis to identify systems solutions to address business and technical requirements through customer interactions and by articulating customer expectations to technical teams.  Leads the integration/ implementation of complex, medium to large-sized automated information technology systems.



This position reports to a Senior IT Manager or IT Manager. Responsibilities of the incumbent vary in breadth and complexity based on business needs and dependent technologies:

•Competent to perform all systems analysis and requirements collection, refinement, and articulation; normally assigned the more complex aspects of systems work.
•Maintain constructive relationships with business partners and technology groups including Caterpillar business units, Dealers, external Suppliers and third-party application vendors.
•Create user-stories and functional design specifications to ensure that development delivery aligns to business needs.  Verify the development and testing teams understand business requirements and validate that the delivery meets expectations.
•Manage the Software Development Life Cycle by using SCRUM Methodology.  Incumbent has responsibility to maintain the Product Backlog, continually improve and champion development processes, communicate and direct business testing and coordinate user validation testing.
•Perform Project Management tasks including project scope and estimation, manage stakeholder expectations, communicate project milestones and status, and ensure overall project delivery to business needs.
•Design complex system solutions to satisfy business needs across varied partners which will utilize multiple layers of technology dependencies including external data sources, third party software, and core enterprise processes.
•Lead the development team to create high functioning applications by championing best practices of user experience, security, scaling, testing, performance, system stability, usability, IT controls, and zero-defects.


Moderate travel required (5% - 15% of working time).



Requires a relevant degree, technical certification, or equivalent experience. The incumbent should be knowledgeable of the relevant programming languages; computing hardware and software; infrastructure elements, and current development processes and tools.  Six to ten years in development and support work is common.  Must have strong communication, leadership, customer engagement skills.  In addition, the incumbent should have a good knowledge of Caterpillar policies and procedures, and a general understanding of Caterpillar’s organization.


Required Skills:

•Bachelor's degree
•5-7 years of IT experience
•1-2 years Leadership experience (supervision, 6 Sigma BB, or PMO)

Desired Skills:

•Experience with Order Fulfillment and Procurement solutions within Caterpillar
•SCRUM Certification
Strong customer focus and ability to influence
Ability to quickly understand technology changes and drive advancement within the organization
Ability to effectively articulate both technology and business domains
Knowledge of business operations including the technical infrastructure and general business processes
Experience with relevant technical deliverables such as data management and relational databases, web development, process mapping and documentation, business and technical writing, data visualization, data analytics, system flows, architecture diagrams, and rapid UI prototyping.

Caterpillar is not currently hiring individuals for this position who now or in the future require
sponsorship for employment visa status; however, as a global company, Caterpillar offers many job
opportunities outside of the U.S. which can be found through our employment website at

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Job Info

Nov 16, 2019


United States