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Product Support Specialist Representative

This job posting is no longer active.

Location: Peoria, IL, United States
Date Posted: Aug 20, 2019

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Job Description


As a Product Support Specialist in the Job Site Solutions Organization you will be responsible for concepting and developing Production Optimization solutions for end customer contracts.  The solutions will be in support of the commercial commitments which directly support end customer business needs.  You will also need to manage the end solutions ensuring they are delivering the necessary value to the end customer. 

Job Duties/Responsibilities may include, but are not limited to:

  • Working across the JSS Production Optimization technology stack.
  • Be the first point of contact for field issues (Dealer and/or Customer) for JSS production technologies
  • Ensure support for legacy hardware solutions for the JSS Productivity offerings
  • Utilize data structures and architecture defined by the team for support and incremental service development
  • Configuration of MineStar Edge (defining waypoints, etc)
  • Report development in Power BI, SAP BOBJ
  • Validation and testing of solutions for further refining, effective productionizing, reliability and robustness of the solution.
  • Leveraging enterprise wide capability where it is applicable.  In addition, leveraging support from organizations that are responsible for doing so.
  • Researching and understanding new technologies. 
  • Working in areas that you are otherwise unfamiliar but are a necessity in order to meet commercial obligations.


Basic Qualifications:

  • Bachelors degree from an accredited college or university preferably in Engineering or Computer Science

  • 2+ years of  experience in technology or analytics or systems experience

Desired Qualifications:
  • Demonstrated ability to work independently and a demonstrated ability to work on increasing complex assignments

  • Experience with graphical user interface design

  • Experience in designing and building reports – ideally in SAP BOBJ and Power BI

  • Data Management experience (efficient data architecture and interface design)

  • Data analysis experience (proven ability to suggest insights based on large data sets)

  • Experience designing and building API interfaces

  • Experience with SQL or database usage

  • Experience with onboard telematics systems:  VIMS and Product Link.

  • Excellent communicator, both written and oral.

  • Experience in engineering systems design and analysis

  • Knowledge of GIT and agile development

  • Experience with Python development\programming 

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at

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Job Info

Aug 20, 2019


United States