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Technical Information Solutions Manager

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Location: Chennai, TN, India
Date Posted: Sep 6, 2019

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Job Description


The Parts Information Division, within the Global Service’s Technical Information Department, is accountable for authoring and illustrating technical parts information / graphics for customers and dealers. The information is delivered via SIS and paper manuals. The division is global, with operations in Chennai, India and Peoria. This position will manage a team based in India, that’s focused on creating Illustrations.


The Technical Information Solutions Supervisor is a key member of the Parts Information leadership team. This leader's responsibilities include:

  1. ·       Day-to-day management of a team of 10+ management employees (typically includes 5-6 agency people)

  2. ·       Create and maintain an engaging organizational climate/culture which encourages teamwork, commitment, employee growth and a sense of urgency toward business success.

  3. ·       Ensure all NPI deadlines are met, and PID operational goals are achieved

  4. ·       Understand customer and dealer technical information needs, and utilize this insight to make process improvements to the information we create and deliver

  5. ·       Develop collaborative relationships across the Parts Information Division, with customers / dealers and other cross functional groups (specifically product groups) to ensure operational goals are accomplished.

  6. ·       Lead PID / TIS-wide projects that result in greater process efficiency and increased value to customers and dealers

  7. ·       Interact very closely with all Caterpillar Product Groups, as well as the Parts Information Division in Peoria.


Required Qualifications:

·       Bachelor's level degree

·       6-8 years of relevant work experience

·       Skills in people development, process improvement and collaboration

·       Proven human relations and communications skills

·       Strong initiative, extremely self-driven and able to work at a fast pace

·       Excellent team player


Desired Qualifications:

·       Familiar with customer and dealer product support operations

·       Knowledge of the NPI process

·       Able to build strong relationships with various stakeholders.


Key Competencies:

·       Demonstrated vision, execution and legacy

·       Highly energetic, strong initiative, team player, people person, clear communicator, multi-tasker, previous BB (advantage, but not essential), people skills and can work at a fast pace with very little follow up.

·       Has demonstrated leadership skills, even if they haven’t led a team before

·       Enjoys process and continually improving it

·       Is satisfied with zero travel

·       Has mentored others

Is expected to commit to 3-5 years tenure in this role

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Job Info

Sep 6, 2019