JOB PURPOSE: To order, expedite and follow-up to ensure material availability of parts, ensure material flows from the source, through distribution system to the customer.
JOB DUTIES: This is an entry level position within material availability. The intent of this position is to prepare the incumbent to take on the role of Material Availability Analyst. In this position, the incumbent should gain an understanding of customer needs and become increasingly familiar with the company’s processes, systems and methodologies. This position can be part of a cell concept that is responsible for ordering, expediting, scheduling and controlling inventory records for assigned source of supply or commodity. The focus will be more on filling stock backorders for different entry points.
The incumbent directs the various functions within Order Fulfilment necessary to ensure service parts availability. This function includes faster problem solving to reduce customer backorders, warranty expenses and improve customer satisfaction. The person responsible coordinates with various suppliers across different regions to ensure parts availability, lead time improvements and supply chain issues resolution to achieve improved business results.
This position is part of a cell concept that is responsible for ordering, expediting, scheduling and controlling inventory records for assigned source of supply or commodity. This includes the records function, systems update and the contact with suppliers (company or outside suppliers) to ensure material requirements are met for the source or commodity assigned.
Order correct quantities from both plant and supplier sources. Schedule delivery of material to satisfy schedule dates and to prevent backorder or past due status. Determine priorities based on machine down status, assembly shortage or past due dates.
Follow-up on the requirements to minimize past due schedules. Expedite orders and provide promise dates for critical dealer machine down emergency orders. Contact source to obtain better promise date and negotiate with source to arrive at viable solution to material availability schedule. Use Supplier Performance Website (SPA) to analyze a supplier performance in Past Due, On-Time Delivery, and Service Loss. When a certain supplier is performing below the guidelines set, work with them in variety of different ways to improve performance.
Work with Global Purchasing buyers and purchasing analyst on problem parts. Work daily to set up quantity minimums to be ordered with supplier, get preferred suppliers setup for emergency parts, and analyze what parts need to be deleted from our system.
Work with Inventory Management to keep a reasonable amount of inventory in Morton and numerous facilities worldwide. Use IM to have certain parts sourced to Production Facilities.
Resolve problems related to price discrepancies, quality problems, scrap disposition, etc. and informs Material Availability Coordinator of situations that need further resolution.
Maintain inventory management records for assigned source material and updates records to reflect status, material availability, promise dates, past due orders, machine down material, etc. and ensures systems accuracy to remain current with demand and identify problems relating to material availability.
The position is a specialist within the group and provides interpretation and problem solving advice to others inside and outside of the department.
Typical internal customers include various contacts throughout Caterpillar worldwide and its subsidiaries. External contacts include various customers and vendors throughout worldwide markets. The position is challenged to quickly and correctly identify problems that may not be obvious. The incumbent solves problems by determining the best course of action, within departmental guidelines, from many existing solutions. Impacts key quality goals including Customer Satisfaction, Continuous improvement, Timeliness, Accuracy, Efficiency, Cost Savings. The position meets or exceeds quality standards set for the measure(s) stated.
- Bachelor degree in Engineering/Science/Commerce with 0-2 years of experience
- Knowledge of “Basic Inventory Management”, “Purchasing” functions
- Domain experience in Supply Chain/Order fulfilment/Procurement
- Excellent Communication Skills: Written & Oral
- Team player with good analytical and problem solving
- Advanced MS-Office skills and good presentation skills
- Willing to work in US/Europe Shifts
DESIRED SKILLS/QUALIFICATIONS: Supply Chain certification(s) [CPIM,IIMM]