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Digital Technical Analyst 3

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Location: Peoria, IL, United States
Date Posted: Jun 22, 2019

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Job Description


The Digital Technical Analyst 3 will support the CIC (Customer Interaction Center, which is part of creative marketing services that supports internal business units and external dealers through social media management, outbound marketing campaigns, and other contact center services) in all reporting and Salesforce administrative functions.  This role is key in working with both internal and external resources to modify and enhance the utilization of Salesforce for the success of the group.  The position will also have responsibilities with providing reports and analysis from Spreadfast for Social Media clients. 

Job Duties/Responsibilities may include, but are not limited to:

This position reports to the Customer Care Services Manager. Responsibilities are within functional lines with individuals assisting in new program development and/or maintenance of existing mobile, WEB, Cloud, server, personal computer, mainframe, and/or distributed computing systems. 

1. Competent to perform all assignments without close supervision. 

2. Configuration or customization of purchased software solutions with high complexity. 

3. Provides project management, programming, systems, and/or system administration leadership, guidance, and assistance to other team members. 

4. Works on more complex application/technical problem identification and resolution

5. Works independently on complex processes and modules that may be used by one or more programs, systems or in support of infrastructure component change management. 

6. Develops major system modules, programs or infrastructure released based on requirements gathered from system customers. 

7. Performs integrated testing and customer acceptance testing of system components that requires careful planning and execution to ensure timely, quality results 

8. Performs integration tasks for in-house developed systems and/or purchased hardware and software solutions. 

9. Assists customers with documentation, training and usability efforts.

Additional Information:

-Relocation is not available for this position


Basic Qualifications:

-Bachelor's Degree OR 5+ years' progressively related job experience

Top Candidates Will Also Have:

-Salesforce Reporting
-Microsoft Excel with reporting tools and pivot tables
-Spreadfast reporting
-CRM experience 
-Call Center Operations experience
-Outbound call center experience
-Vendor Outsourcer
-Social Media experience

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment based non-immigrant and immigrant visas. However, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website
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Job Info

Jun 22, 2019


United States