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Aftermarket Solutions Representative

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Location: Beijing, 11, China
Date Posted: Apr 26, 2019

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Job Description


Standard job duties include:


·          Deliver, in collaboration with the other verticals, to the annual total business plan for the assigned dealer territories (shared goal). Once an industry specific business plan will be developed, the accountability will move to such plan.

·          In collaboration with assigned dealers develop and implement aftermarket solutions industry account plans for assigned high-opportunity customer accounts. Adopt and be an advocate for sales funnel management methods.

·          Collaborate with industries to identify customer accounts for growth

·          Develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns

·          Optimize parts sales variance utilization within assigned budget to drive incremental top line revenue and deliver business plan.

·          Drive regular sales performance reviews with dealers and ensure implementation of corrective actions where needed.

·          Track opportunity, participation and close rates and report VOC/VOD in the CRM system. Develop local action plans, leveraging CRM and Customer Insights, to attack lost sales.

·          Seek understanding, document and communicate internally on customer requirements, business models, competitive landscape and other market intelligence to ensure product groups and other entities are aware of product & customer needs.

·          Partner with dealers’ Parts & Service Sales Managers and their PSSR/ISR/Parts Counter organization to influence sales force effectiveness.

·          Identify and communicate opportunities for improving aftermarket solutions sales management, marketing and operational capabilities at assigned dealers.

·          Drive  customer connectivity as an enabler to business

·          Interact with Caterpillar global or regional account management to achieve growth of aftermarket solutions goals with specific customers (as applicable).

·          Keep up to date with industry trends, changing technology and market regulations in countries covered

·          Manage the T&E budget

·          Partner with & influence other internal parties to ensure general customer needs are met for an effective commercial relationship

·          Understand Caterpillar’s business model and act within the business process guidance on review and approval for variance programs and commercial actions.


Incumbents must demonstrate the following competencies and behaviors:


·          Technical knowledge

-       University degree

-       Strong business acumen

-       Proficient analytic tools user

-       Industry knowledge (intermediate level)

-       At least basic application & machines understanding

-       Intermediate knowledge of customer solutions (parts products, service offerings, solution offerings)

-       Experience in sales & marketing areas

-       Experience in the markets/ industry he/she would be serving

·          Interpersonal skills and behaviors

-       Customer approach

-       Strong communication & presentation skills

-       Excellent influencing skills at all levels

-       Strong negotiation skills

-       Team player

-       Self-starter, able to work autonomously

-       Strong accountability

-       Ability to work with people from different backgrounds and cultures

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Job Info

Apr 26, 2019