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Commercial Support Coordinator II

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Location: Singapore, State Not Specified, Singapore
Date Posted: Mar 16, 2019

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Job Description


JOB DUTIES:  Administer all Sales Variance Programs within a specific regional scope for which the jobholder is responsible.  This position deals with claim payouts, compliance, Value Added Tax, etc.  Programs are based on an incentive or competition that offer a discount on parts to our dealers.  This position will administer the following types of Sales Variance “Merchandising” Programs: Campaigns related to specific products, One time only, Discretionary Discounts and some Financing related Plans.  These programs normally have conditions as part of an Agreement requiring the dealers to follow in order to receive the discount.  This position ensures that all programs are compliant with the set guidelines and administered according to the conditions of the Agreements.

Process owner for all Sales variance Programs in which the jobholder is responsible.  Recommendation and implementation of policies/procedures.  Responsible to ensure policies/procedures are updated and makes recommendations that support improved processes.  Process ownership is split between various team members.

Analysis of spending trends for all Programs in which the jobholder is responsible. 

Provide counseling to Department for administration of all Programs in which the jobholder is responsible.   Provides expertise related to counseling Reps/GASD Verticals on how best to administer discounts to dealers for incentive programs.  In this advisory role, Coordinators must balance the business requirements (from reps/segments) with the compliance (Legal, Tax and Auditors) to guidelines.  Without this advice, the process of administering by Cat and Dealers could be significantly burdened with programs that are not set up properly and could be difficult to control.

Management of accruals for all Department retroactive sales variance Programs in which the jobholder is responsible.  Manages several million dollars in accruals/credits for programs that directly impact the bottom line.  This position must ensure that accruals are properly released at the time of payout to the dealers. 

Ensures compliance with various conditions/guidelines in each program administered.  This involves “washing out” the programs according to the conditions/guidelines agreed upon.  Responsible for the entire approval process for all programs.  Because each Coordinator administers large amounts of sales variance program spending and is responsible for ownership of the various programs/processes involved, their role is critical to compliance. 

Project related work will be assigned to the coordinator in relation to various scope such as systems enhancements, deployment of special applications & processes, development of a Worldwide audit process etc..

Primary contact for corporate auditors and resulting issues related to the control of all programs in which the jobholder is responsible.

This position has daily contact with dealers and Aftermarket Sales rep and Application specialists.

The incumbent is also responsible to facilitate training with Caterpillar but also with dealers.

The position manages the completion of its own work assignments and coordinates work with others.

Typical internal customers include the position's work group and immediate supervisor.  External customers include two to ten Dealers.  The position is challenged to quickly and correctly identify problems.  The jobholder generally resolves issues by reviewing standard courses of action and determining the best option.  Review of performance is generally after the work is done except in most complex or high impact cases.  The jobholder knows in advance the details of what needs to be done to serve customers and the standard procedures in place to accomplish it.  They can change different parts of the standard approach to serve customers best, but cannot add or delete procedures without approval.  The team or supervisor reviews work as it is being done and after it is completed.  Impacts key quality goals including Timeliness, Accuracy, Efficiency, etc.  The position works to refine processes or procedures to ensure the best use of resources and technology in meeting the quality goals.


Limited travel required (Less than 5% of working time).



The position requires knowledge of Caterpillar’s aftermarket parts business, product applications and merchandising programs with proficiency in Excel, Cognos and various software packages.

Languages: English / Mandarin / Japanese

The position typically requires a college or university degree or equivalent experience. In addition, three to five years of job-related experience are typically required. Jobholder initiates communication with others outside immediate work group to work on new ideas or to counsel others, etc.  The ability to manage data and do various analysis are required on this job.

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Job Info

Mar 16, 2019