JOB PURPOSE: Provides leadership and consultant services to ensure the relevance, appropriateness, timeliness and quality of all training classes and training materials required to support the worldwide service training efforts within assigned areas of responsibility.
JOB RELATED STATISTICS:
Division Budget Including Payroll: $15 Million
Consultant Project Scope: $200,000 - $500,000
JOB DUTIES: Highest-level non-supervisory job in a career development progression starting with the Instructor and ending with the Service Training Consultant. Advises in the planning, development, coordination and production of all assigned service-training requirements of the service training project/product team. Provides technical expertise and advice on multiple product lines to internal customers, business units, marketing organizations, dealers, and subsidiary training operations. Mentors all levels of instructors and assists the Service Training Consultants with technical and professional development of the service training staff.
Provides consulting services to dealer and company personnel to assist in planning and resolving critical training problems within their area of responsibility. Identifies training needs, provides guidance and expertise in development of training programs, solves critical problems, develops and negotiates cost estimates for deliverables submitted to business units and marketing organizations. Assists the team leader in developing the operating budget for the service training team. Provides leadership and coordinates with other Service Support teams on the design and development of product support strategies.
Determines material and course content, training aids, media and plans for assigned products. Develops, or works with suppliers to develop, new training material concepts and innovative materials. Develops and writes service training products on two or more machine or engine product lines and edits service-training products prepared by other instructors. Makes decisions on the type and quantity of training materials and instruction needed, training media and the method used to produce the material on multiple product lines.
Assists business units, marketing organization and subsidiaries in preparing and coordinating worldwide training plans for assigned products. Serves as company representative and liaison with other company training groups and instructional designers in the development of worldwide service training concepts and strategies.
Requires travel to marketing organization training centers, dealerships and corporate training centers worldwide to teach specific courses and to consult on service training concepts and strategies.
BACKGROUND/EXPERIENCE: Requires a college degree or equivalent experience in progressive training assignments involving classroom instruction, design, development, and delivery of training courses and materials. Should have extensive experience in staff and field product support/service related positions with technical expertise on multiple machine models. Previous experience as a Staff Instructor and materials developer is essential. Must possess good human relation skills and excellent verbal and written communication skills. Normal progression to this position would be from the Staff Instructor position.