Order Fulfillment Analyst

Job Description

Description

Function description

The Order Fulfillment Analyst (OFA) coordinates and collaborates with the supply base in order to obtain a smooth parts flow from supplier to our Distribution Centre in Grimbergen. He/she is responsible for a full set of suppliers and monitors their performance, initiate corrective actions when needed and will be the key person in resolving customer back orders assigned to his/her supplier base.  While performing these tasks, you are in contact with several process partners within the supply chain: suppliers, transportation, global purchasing, quality control, inventory management,…

Key Job functions include but not limited to:

- Ensuring professional contact with suppliers by phone and email on a daily base
- Electronic communication with our Caterpillar Dealerships
- Timely respond to back order situations
- Responsible for a dedicated set of suppliers
- Managing a specific workload and synchronizing our inbound systems

- Monitor and analyse the performance of the assigned supply base

- Support activities that will improve supply chain performance levels

- Collaboration with all process partners

- Participate in projects when required

Qualifications

Requirements

- Master or Bachelor degree or relevant experience in similar environment

- As a minimum requirement: good knowledge of English, Dutch and/or French

- Good interpersonal and problem solving skills

- Analytical

- Customer focused

- Knowledge of Word, Excel

- Willing to learn several applications