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Parts Information Illustrator

Location: Chennai, TN, India
Date Posted: May 11, 2020

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Job Description

Description

As a Parts Information Illustrator, you will create and/or revise technical illustrations for product support parts information, supporting all products from Caterpillar design facilities worldwide. Responsible for the accuracy, completeness and timeliness of graphics utilized by dealers, customers, and service personnel in the field for parts ordering, service repair, etc. Responsible for staff development, training of subordinates and editing graphics.


Job Duties/Responsibilities may include, but are not limited to:

* Responsible for quality, quantity, accuracy and productivity through efficient graphics creation and creation management
* Drive to ensure all NPI schedules are created on time
* Identify "like or similar" components ensuring maximum productivity of graphics creation processes and coordinate between Parts Authors and Illustrators to ensure that common graphics are utilized in all PID (Parts Information Development) document types
* Ensure maximum utilization of corporate assets (Pro/E, files transfer, etc.)
* Ensure that the Graphics Standards are consistent throughout the entire product line and ensures that agency 3D Illustrators accurately show all serviced parts in their correct relationships
* Communicate effectively the requirements with Design Engineers, ensuring information created during the design phase meets PID requirements for maximum utilization of solid models
* Interact with department managers and supervisors to maintain a high degree of awareness about any and all unique requirements for his/her respective business unit.
* Manage staff for development, training of subordinates and editing graphics
* Develop 3D illustration skills within the ranks of agency illustrators working within the department, guiding them through all aspects of graphic production
* Evaluate new graphics technologies and/or helps define requirements for the development of new tools and processes that support the creation of graphics for PID
* Collaborate with typical internal customers include the position's work group and immediate supervisor
* Collaborate with external contacts include various customers and business partners throughout worldwide markets
* Challenged to quickly and correctly identify problems
* Resolve issues by following departmental guidelines and following Caterpillar graphic standards or applying a solution that worked in the past
* Determine the best way to efficiently and accurately complete a job assignment in order to achieve desired results
* Review work after completion, except in the most complex and high-impact situations
* Impact key quality goals including Customer Satisfaction, Continuous Improvement, Timeliness, Accuracy, Efficiency, Cost Savings, Process Quality, etc.
* Impact directly on parts sales through the development of quality parts information
* Participate in brainstorming sessions focused on developing new approaches to meeting quality goals in the measure(s) stated

* Limited travel required (Less than 5% of working time)

Qualifications

Required Qualifications:

* Experience in technical illustrating and/or computer graphics, familiarity with engineering documentation and broad product knowledge
* Personal computer skills and familiarity with various graphics software packages
* Four-year degree in Graphic Design (or equivalent) and extensive on-the-job training
* Three to five years of job-related experience
* Adept at three-dimensional visualization
* Professional communication skills are required, because the position is in frequent contact with people outside the work group to give or obtain information


Desired Qualifications:

* Familiarity with Caterpillar functional areas, policies and procedures
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Job Info

May 11, 2020

200002DE

India


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